A lost card is considered to be in the students’ possession for the purposes of fee assessment. For information on replacing your U-Pass, visit Manage your U-Pass. If you have become ineligible and cannot find your card, please email campuscard@carleton.ca from your Carleton email account.

• You can return it to any lost and found location on campus;
• You can bring the U-Pass to the OC Transpo Operator or any OC Transpo Customer Service Station; or
• You can drop it off at any Canada Post mailbox and the U-Pass will be returned to OC Transpo. Postage guaranteed by: OC Transpo, 1500 St. Laurent Blvd., Ottawa, ON K1G 0Z8.

Based on the CUSA and GSA referendums, the U-Pass is a mandatory program. All eligible students must participate. Some exceptions do apply.

Unfortunately, choosing to drive a personal vehicle is not one of the available options to opt-out of the program. We suggest you consider using OC Transpo’s Park and Ride service to save on gas and parking cu_event_costs when travelling to campus.

Yes. There are specific criteria in our contract that allows a student to opt-out of the U-Pass. Please visit our opt-out page for more information.

A refund will be applied to your Student Account within 2 business days. The refund amount is based on the date of the opt-out submission.

Students typically do not take a full course load (1.0 credits per semester) during the summer due to full-time work or other commitments. In addition, summer sessions are half the length of fall and winter terms, so summer courses are condensed to fit in the same content over a shorter period. Due to the nature of this schedule, students taking 1.0 credits in these sessions often have a similar workload to full time students in the fall or winter semesters. For these reasons, the Carleton University Students’ Association (CUSA) requested this requirement be included in the summer U-Pass referendum.

If you have concerns regarding eligibility requirements of the Summer U-Pass, please connect directly with your respective student association.

If you complete 1.0 credits in the early summer session, you are not able to receive a refund for or opt-out of the remainder of the pass period.  This requirement has been built into the Summer U-Pass program to ensure the program remains financially viable.

Students are only charged for the U-Pass when enrolled in full-time studies (minimum 1.5 credits per term). Students on an incoming exchange will therefore only be charged for the term in which they are at Carleton University and enrolled in full-time studies.

Outgoing exchanges processed through the ISSO are automatically opted out and as such, do not need to complete an opt-out application form. Students will receive a confirmation email in mid-August once thier opt-out has been processed. Students are not required to return thier Campus Card as their U-Pass will be automatically deactivated.

If your exchange is not coordinated with the ISSO, you are required to opt-out of the U-Pass.