These instructions will help assist with adding a departmental shared mailbox to your Outlook 2019 client on your Windows desktop. First we will insure your primary mail account is set and working. You can skip this section if you already have your personal mailbox set up.
Adding a primary mailbox
Open the Outlook mail client
If you do not see this icon, you can start typing the word ‘Outlook’ for the software to appear.
Opening Outlook will produce a screen with your email account already set. Click ‘Connect’. then you will be presented with our Carleton Single Sign-On (SSO) Portal. Login with your full email address (firstnamelastname@cunet.carleton.ca) and your MyCarletonOne password.
You will be presented with an option to “Add another email address”, you can add a shared mailbox now if you wish. Enter the mailbox address and click ‘Next’
You will be presented with our Carleton Single Sign-On (SSO) Portal. Login with your full email address (firstnamelastname@cunet.carleton.ca) and your MyCarletonOne password.
You will be asked to perform a DUO authentication.
Then press ‘Done’ on this next screen.
You are now done adding your primary mailbox in Outlook (any shared mailboxes you added). You just setup your primary email address if you wish and add a shared mailbox at a later time.
Adding a Shared Mailbox
Now that your email account is setup, we will work on adding the shared mailbox. Press the Windows Start button again in the bottom left of your desktop. Start typing out ‘Outlook’ to get the program to appear. Open this program.
Click on the ‘File’ tab and under ‘Account Information’ select ‘Account Settings’ drop down menu.
Account Settings window will come up which will display your primary email account. Click ‘New’ on Email tab.
Enter in the name of the shared mailbox, including @cunet.carleton.ca. Click Connect.
You will be presented with Carleton Single Sign-On (SSO) Portal. Delete the populated shared mailbox address and type in your full email address (firstnamelastname@cunet.carleton.ca) and your MyCarletonOne password.
You will be asked to perform a DUO push to login as well.
The shared mailbox is now added. Click Done and restart Outlook for the changes to take effect.
Now open up Outlook again. The program might take a little longer to open this time around as it is adding the shared mailbox for the first time. When Outlook is open, scroll down to the bottom of the left pane to find the new Shared Mailbox at the bottom of the page. You can now expand this to show the inbox.
If you have any issues adding your primary email account or the shared mailbox, contact the ITS Service Desk for assistance.