1. Add a Shared Mailbox in Outlook 2016
  2. Add a Shared Mailbox in Outlook 2016 for Mac
  3. Add a Shared Mailbox in Outlook Web App (OWA)
  4. Access a Shared Mailbox from iOS/Android Phones
  5. Adding a Shared Mailbox to Outlook 2019

Shared Mailbox is a mailbox to which multiple users have access and from which, multiple users can send/receive messages. It can serve as a common repository for a departmental email address.  It can also contain folders and sub-folders, which everyone with access to the Shared Mailbox can save to or read.

Note:  Cmail accounts can not access a shared mailbox, you must have a Staff @cunet email account.

Shared Mailboxes are created on request by the ITS Service Desk. Once created, see the User Guides below to Access the Shared Mailbox from Outlook on a PC or Mac.

Note. All folders or sub-folders created within a Shared Mailbox share the same access permissions as the Shared Mailbox — you cannot have different access permissions for a particular sub-folder with a Shared Mailbox

Add a Shared Mailbox in Outlook 2016

(instructions in PDF format) – http://carleton.ca/its/wp-content/uploads/How-To-add-a-Shared-Mailbox.pdf

Add a Shared Mailbox in Outlook 2016 for Mac

Instructions in PDF format: http://carleton.ca/its/wp-content/uploads/How-to-add-a-Shared-Mailbox-in-Mac-Outlook.pdf

Add a Shared Mailbox in Outlook Web App (OWA)

Instructions on Microsoft site: How to add a Shared Mailbox in OWA

Access a Shared Mailbox from iOS/Android Phones

Instructions on external site: Add a shared mailbox to Outlook mobile

Adding a Shared Mailbox to Outlook 2019

Instructions on ITS internal site: Adding a Shared Mailbox to Outlook 2019