1. Add a Shared Mailbox in Outlook 2016
  2. Add a Shared Mailbox in Outlook 2016 for Mac
  3. Add a Shared Mailbox in Outlook Web App (OWA)
  4. Access a Shared Mailbox from iOS/Android using IMAP
  5. Adding a Shared Mailbox to Outlook 2019

Shared Mailbox is a mailbox to which multiple users have access and from which, multiple users can send/receive messages. It can serve as a common repository for a departmental email address.  It can also contain folders and sub-folders, which everyone with access to the Shared Mailbox can save to or read.

Shared Mailboxes are created on request by the ITS Service Desk. Once created, see the User Guides below to Access the Shared Mailbox from Outlook on a PC or Mac.

Note. All folders or sub-folders created within a Shared Mailbox share the same access permissions as the Shared Mailbox — you cannot have different access permissions for a particular sub-folder with a Shared Mailbox

Add a Shared Mailbox in Outlook 2016

(instructions in PDF format) – http://carleton.ca/its/wp-content/uploads/How-To-add-a-Shared-Mailbox.pdf

Add a Shared Mailbox in Outlook 2016 for Mac

Instructions in PDF format: http://carleton.ca/its/wp-content/uploads/How-to-add-a-Shared-Mailbox-in-Mac-Outlook.pdf

Add a Shared Mailbox in Outlook Web App (OWA)

Instructions on Microsoft site: How to add a Shared Mailbox in OWA

Access a Shared Mailbox from iOS/Android using IMAP

Instructions on external site: How to use IMAP to access a Shared Mailbox from iOS/Android

Adding a Shared Mailbox to Outlook 2019

Instructions on ITS internal site: Adding a Shared Mailbox to Outlook 2019

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