Reset your Password

To update your CU-Wireless and/or Eduroam password on an iOS device:

1. Open Settings
2. Click Wi-Fi Networks
3. Select CU-Wireless or Eduroam (press on CU-Wireless or Eduroam–not arrow–to bring up authentication prompt)
4. Enter Username in the following format
   • firstlast (CU-Wireless)
   • firstlast@cunet.carleton.ca (Eduroam)
5. Enter your new Password
6. Select Join on the on-screen keyboard

To update your Exchange password on an iOS device:

1. Open Settings app
2. Select Mail, Contacts, Calendars
3. Under Accounts, select your Exchange mail (e.g. firstlast@cunet.carleton.ca)
4. Select Account Info
5. Update Password field
6. Press Done

To update your CU-Wireless and/or eduroam password on Windows 10:

1. Right click on the start button and choose Settings.
2. Select Network & Internet. 
3. Select Wi-Fi on the left hand side.
4. Click on Show available networks.
5. Select CU-Wireless or Eduroam and click connect.
6. Enter your MC1 Username and new Password

Please note: Due to the many versions of Android, the following may not apply to your device.

1. Click the Menu button and select Settings
2. Locate and select Wi-Fi from the settings menu
3. Select either CU-Wireless or Eduroam to configure
4. Choose one of the following sets of options (depending on the version of Android):
   

   Phase 2 Authentication: MSCHAPV2 Identity: firstlast (CU-Wireless) or firstlast@cunet.carleton.ca (Eduroam) Password: new password

   Or

   CA certificate: Do not validate Identity: firstlast (CU-Wireless) or firstlast@cunet.carleton.ca (Eduroam) Password: new password

5. Select Connect

To update your CU-Wireless and/or Eduroam password on a Mac:

Please note: If at any time you are prompted for your CU-Wireless or Eduroam password while following the instructions below, enter your new MyCarletonOne password, and no further action is required.

1. Open System Preferences
2. Click Network
3. Select Wi-Fi from the selection menu on the left and click the Advanced… button
4. Locate and select CU-Wireless or Eduroam from the Preferred Networks list
5. Click the – button and click OK
6. Click the Apply button
7. Select either CU-Wireless or Eduroam from the list of available Wi-Fi networks
8. Enter Username (e.g. firstlast) and new Password when prompted
9. Click Join

To update your Exchange password on a Mac:

Please note: These instructions apply to the latest version of Mac OS X (10.12.6) using the Mail app (mail.app) configured to connect to Exchange mail at Carleton.

1. Launch the Mail app
2. From the menu bar, select Mail and then Preferences…
3. Click on Accounts
4. Select the Exchange account and then click on Server Settings
5. Update Password field
6. Click on Save

1. Open System Preferences
2. Click Network
   
3. Select Wi-Fi from the selection menu on the left and click the Advanced… button
4. Locate and select CU-Wireless or Eduroam from the Preferred Networks list
5. Click the – button (i.e. the minus sign icon below the network list) and click OK
6. Click the Apply button

If “Forget” is greyed out, this step not required

1. Open Settings.
2. Select Network & Internet. 
3. Select Wi-Fi.
4. Click on manage known networks.
5. Search for CU-Wireless or eduroam.
6. Click on the network name, and then click Forget

1. Click the Menu button and select Settings
2. Select Wireless & Networks
3. Tap CU-Wireless or Eduroam and then tap Forget

Please note: This process can only be done when on-campus. iOS cannot present all saved Wi-Fi networks unless they are within range.

1. Open Settings app
2. Select Wi-Fi
   
3. Select CU-Wireless or Eduroam
4. Select Forget this Network
5. Click Forget to confirm