Reset your Password - Help Centre

Every time you update your MyCarletonOne password you must also update the password stored in all your connected wireless devices. Failure to update a stored password can result in automatic lock-out due to repeated, unsuccessful login attempts

If you do not use your MyCarletonOne password to connect to Carleton’s wireless networks, skip to Step 2.

Step 1: Forget CU-Wireless and/or eduroam on all Wireless Devices

Forget the CU-Wireless or eduroam connections prior to setting up or changing your MyCarletonOne account. This will prevent automatic lock-out due to repeated, unsuccessful login attempts.

To forget CU-Wireless and/or eduroam on a Mac

Open System Preferences
Click Network
Select Wi-Fi from the selection menu on the left and click the Advanced… button
Locate and select CU-Wireless or eduroam from the Preferred Networks list
Click the – button and click OK
Click the Apply button

To forget CU-Wireless and/or eduroam on Windows 10

Open Settings.
Select Network & Internet.
Select Wi-Fi.
Click on manage known networks.
Search for CU-Wireless or eduroam.
Click on the network name, and then click Forget

To forget CU-Wireless and/or eduroam on an Android device

Click the Menu button and select Settings
Select Wireless & Networks
Tap CU-Wireless or eduroam and then tap Forget

To forget CU-Wireless and/or eduroam on an iPod/iPhone/iPad device

Please note: This process can only be done when on-campus. iOS cannot present all saved Wi-Fi networks unless they are within range.

Open Settings app
Select Wi-Fi
Select CU-Wireless or eduroam
Select Forget this Network
Click Forget to confirm

Step 2: Change your MyCarletonOne Password

Open a web browser and open the following page: https://myonepassword.carleton.ca/
Enter in your Username (firstnamelastname) in the User ID field
Click on Next
Answer at least 3 of the security questions
Click Next
Enter a new Password and re-enter to confirm
Click Next
Click Finish
Restart your computer

Forgot your password?

If you have forgotten your password, follow the same steps as above to log into the Password Self-Service portal and set a new password.

Step 3: Update your password on your device

To update your password on iPod/iPhone/iPad devices

To update your CU-Wireless and/or eduroam password on an iOS device:

Open Settings
Click Wi-Fi Networks
Select CU-Wireless or eduroam (press on CU-Wireless or eduroam–not arrow–to bring up authentication prompt)
Enter Username in the following format
- firstlast (CU-Wireless)
- firstlast@cunet.carleton.ca (eduroam)
Enter your new Password
Select Join on the on-screen keyboard

To update your Exchange password on an iOS device:

Open Settings app
Select Mail, Contacts, Calendars
Under Accounts, select your Exchange mail (e.g. firstlast@cunet.carleton.ca)
Select Account Info
Update Password field
Press Done

To update your password on a Blackberry device

To update your CU-Wireless and/or eduroam password on a Blackberry:

Browse to the icon Manage Connections and select it
Select Wi-Fi Options from the menu
Scroll down to CU-Wireless or eduroam and press the menu button
Select Edit from the menu
Scroll to the asterisked out Password, delete it and enter your new MyCarletonOne
Press the menu and select Save

To update your CU-Wireless and/or eduroam password on a Blackberry Torch device:

Browse to the icon Manage Connections and select it
Select Set up Wi-Fi Network
Scroll to the bottom of the next screen and select Saved Wi-Fi Networks
Select CU-Wireless or eduroam
Scroll to the asterisked out Password, delete it and enter your new MyCarletonOne password
Select Save and Connect

To update your password on an Android device

Please note: Due to the many versions of Android, the following may not apply to your device.

Click the Menu button and select Settings
Locate and select Wi-Fi from the settings menu
Select either CU-Wireless or eduroam to configure

Choose one of the following sets of options (depending on the version of Android):

Phase 2 Authentication: MSCHAPV2
Identity: firstlast (CU-Wireless) or firstlast@cunet.carleton.ca (eduroam)
Password: new password

CA certificate: Do not validate
Identity: firstlast (CU-Wireless) or firstlast@cunet.carleton.ca (eduroam)
Password: new password

Select Connect

To update your password on a Mac

To update your CU-Wireless and/or eduroam password on a Mac:

Please note: If at any time you are prompted for your CU-Wireless or eduroam password while following the instructions below, enter your new MyCarletonOne password, and no further action is required.

Open System Preferences
Click Network
Select Wi-Fi from the selection menu on the left and click the Advanced… button
Locate and select CU-Wireless or eduroam from the Preferred Networks list
Click the – button and click OK
Click the Apply button
Select either CU-Wireless or eduroam from the list of available Wi-Fi networks
Enter Username (e.g. firstlast) and new Password when prompted
Click Join

To update your Exchange password on a Mac:

Please note: These instructions apply to the latest version of Mac OS X (10.12.6) using the Mail app (mail.app) configured to connect to Exchange mail at Carleton.

Launch the Mail app
From the menu bar, select Mail and then Preferences…
Click on Accounts
Select the Exchange account and then click on Server Settings
Update Password field
Click on Save

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If you are having issues with your account login or password, DO NOT use the form below for support. Instead, contact the ITS Service Desk. The form below is to capture documentation errors on this page.

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