Every time you update your MyCarletonOne password you must also update the password stored in all your connected wireless devices. Failure to update a stored password can result in automatic lock-out due to repeated, unsuccessful login attempts
If you do not use your MyCarletonOne password to connect to Carleton’s wireless networks, skip to Step 2.
Step 1: Forget CU-Wireless and/or eduroam on all Wireless Devices
Forget the CU-Wireless or eduroam connections prior to setting up or changing your MyCarletonOne account. This will prevent automatic lock-out due to repeated, unsuccessful login attempts.
- To forget CU-Wireless and/or eduroam on a Mac
-
- Open System Preferences
- Click Network
- Select Wi-Fi from the selection menu on the left and click the Advanced… button
- Locate and select CU-Wireless or eduroam from the Preferred Networks list
- Click the – button and click OK
- Click the Apply button
Step 2: Change your MyCarletonOne Password
- Open a web browser and open the following page: https://myonepassword.carleton.ca/
- Enter in your Username (firstnamelastname) in the User ID field
- Click on Next
- Answer at least 3 of the security questions
- Click Next
- Enter a new Password and re-enter to confirm
- Click Next
- Click Finish
- Restart your computer
Forgot your password?
- If you have forgotten your password, follow the same steps as above to log into the Password Self-Service portal and set a new password.
Step 3: Update your password on your device
- To update your password on iPod/iPhone/iPad devices
To update your CU-Wireless and/or eduroam password on an iOS device:
- Open Settings
- Click Wi-Fi Networks
- Select CU-Wireless or eduroam (press on CU-Wireless or eduroam–not arrow–to bring up authentication prompt)
- Enter Username in the following format
- firstlast (CU-Wireless)
- firstlast@cunet.carleton.ca (eduroam)
- Enter your new Password
- Select Join on the on-screen keyboard
To update your Exchange password on an iOS device:
- Open Settings app
- Select Mail, Contacts, Calendars
- Under Accounts, select your Exchange mail (e.g. firstlast@cunet.carleton.ca)
- Select Account Info
- Update Password field
- Press Done
- To update your password on a Blackberry device
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To update your CU-Wireless and/or eduroam password on a Blackberry:
- Browse to the icon Manage Connections and select it
- Select Wi-Fi Options from the menu
- Scroll down to CU-Wireless or eduroam and press the menu button
- Select Edit from the menu
- Scroll to the asterisked out Password, delete it and enter your new MyCarletonOne
- Press the menu and select Save
To update your CU-Wireless and/or eduroam password on a Blackberry Torch device:
- Browse to the icon Manage Connections and select it
- Select Set up Wi-Fi Network
- Scroll to the bottom of the next screen and select Saved Wi-Fi Networks
- Select CU-Wireless or eduroam
- Scroll to the asterisked out Password, delete it and enter your new MyCarletonOne password
- Select Save and Connect
- To update your password on an Android device
-
Please note: Due to the many versions of Android, the following may not apply to your device.
- Click the Menu button and select Settings
- Locate and select Wi-Fi from the settings menu
- Select either CU-Wireless or eduroam to configure
- Choose one of the following sets of options (depending on the version of Android):
- Phase 2 Authentication: MSCHAPV2
- Identity: firstlast (CU-Wireless) or firstlast@cunet.carleton.ca (eduroam)
- Password: new password
|
Or |
- CA certificate: Do not validate
- Identity: firstlast (CU-Wireless) or firstlast@cunet.carleton.ca (eduroam)
- Password: new password
|
- Select Connect
- To update your password on a Mac
-
To update your CU-Wireless and/or eduroam password on a Mac:
Please note: If at any time you are prompted for your CU-Wireless or eduroam password while following the instructions below, enter your new MyCarletonOne password, and no further action is required.
- Open System Preferences
- Click Network
- Select Wi-Fi from the selection menu on the left and click the Advanced… button
- Locate and select CU-Wireless or eduroam from the Preferred Networks list
- Click the – button and click OK
- Click the Apply button
- Select either CU-Wireless or eduroam from the list of available Wi-Fi networks
- Enter Username (e.g. firstlast) and new Password when prompted
- Click Join
To update your Exchange password on a Mac:
Please note: These instructions apply to the latest version of Mac OS X (10.12.6) using the Mail app (mail.app) configured to connect to Exchange mail at Carleton.
- Launch the Mail app
- From the menu bar, select Mail and then Preferences…
- Click on Accounts
- Select the Exchange account and then click on Server Settings
- Update Password field
- Click on Save
Important note about the “Was this page helpful?” button below
If you are having issues with your account login or password, DO NOT use the form below for support. Instead, contact the ITS Service Desk. The form below is to capture documentation errors on this page.
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