Student Referral Guide
This Student Referral Guide is designed to help members of the Carleton community learn about the wide range of services and programs aimed at helping students throughout their time at Carleton and to quickly refer students to the appropriate office.
Quick Referrals
Below are central support service offices where you can quickly refer a student based on their area of concern.
Academics
Visit the Registrar’s Office in room 300 Tory Building or call 613-520-3500
Finances
Visit Awards and Financial Aid in room 202 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) or call 613-520-3600
Employability
Visit Career Services in room 401 Tory Building or call 613-520-6611
Campus Life
Visit the Student Experience Office (SEO) in room 430 Tory Building or call 613-520-7595
Wellness
Visit Student Health and Wellness in room 3600 Carleton Technology and Training Centre or call 613-520-2600 ext. 1358
Current Students Website
View student news, events and search our various support services.
Stay Informed and Support Wellness
Carleton Mobile
Stay up to date with the latest student news and events, view class schedules and receive push notifications for emergencies, grades and campus life updates.
Carleton360
A complete student experience hub with easy access to Carleton Central, cMail, Brightspace, a personalized intray, student events and timely supports services.
Care Reports
If you are concerned about a student and are looking to connect them with resources and support, you are encouraged to submit a Care Report.
Wellness Services Navigator
Designed to help Carleton students create a curated list of mental health and wellness resources that are available to them, both on and off-campus.
Comprehensive List of Support Services
- Academic Advising Centre (AAC)
-
302 Tory Building | 613-520-7850 | carleton.ca/academicadvising
- changes (major, minor, degree program)
- course load and impacts of dropping or adding courses
- rules and regulations, Academic Continuation Evaluation (ACE)
- supports students experiencing academic difficulty
- understanding the academic audit/Academic Status Report (ASR)
- Academic Department or Faculty
-
- course selection
- course substitutions and equivalencies
- access to courses that are full
- prerequisites and preclusions
- questions about internships and placements, courses taught off-campus or abroad; international exchanges
- opportunities for graduate studies
- Admissions Services
-
315 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | admissions.carleton.ca
- admission process
- credit transfer
- degree transfer
- Awards and Financial Aid
-
202 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | 613-520-3600 | carleton.ca/awards
- government student financial aid
- OSAP information
- undergraduate scholarships and bursaries
- Work Study Program
- budgeting tools and resources
- Carleton Athletics
-
Athletics Building | 613-520-4480 | athletics.carleton.ca
- fitness centre, classes and personal training
- open swimming and aquatic programs
- open recreation and intramurals
- adaptive sport programs
- varsity and club sports
- Campus Card Office
-
407 Nideyinàn | 613-520-3547 | carleton.ca/campuscard
- campus card
- campus meal plans
- deposit funds (online or in-person)
- Galleria booking
- Universal Transit Pass (U-Pass)
- Campus Safety Services
-
203 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | 613-520-3612 | carleton.ca/safety | 613-520-4444 (emergency)
- patrol, CUSERT, parking and technical services
- support, incident reporting, medical and emergency response
- community engagement/Engagement and Inclusion Officer program
- crime prevention initiatives and physical security systems
- safety planning, safety and emergency preparedness
- Career Services
-
401 Tory Building | 613-520-6611 | carleton.ca/career
- ACT to Employ
- International Internship Program
- career advice and major exploration
- in-class career presentations
- job postings (mySuccess via Carleton360)
- Centre for Indigenous Support and Community Engagement
-
indigenous@carleton.ca | carleton.ca/indigenous/cisce
- individual counselling services (Indigenous cultural counsellor)
- Indigenous student academic advising
- student resources
- Medicine Lodge
- Ojigkwanong Indigenous Student Centre
- Centre for Student Academic Support (CSAS)
-
4th Floor, MacOdrum Library | 613-520-3822 | carleton.ca/csas
- How to… from 10 to 2 drop-in sessions
- one-on-one appointments
- learning and writing support workshops and resources
- incentive program
- grammar foundations
- peer assisted study sessions (PASS)
- Co-operative Education
-
1400 Carleton Technology and Training Centre | 613-520-4331 | carleton.ca/co-op
- co-op admission and eligibility inquiries
- co-op employment and job posting inquiries
- co-op student job search preparation
- co-op work term monitoring and support
- Engineering Academic Support
-
2090 Minto Centre | 613-520-4067 | carleton.ca/engineering-design/current-students
- course selection
- registration assistance
- first-year academic advising
- learning support, peer tutoring
- engineering regulations
- Equity and Inclusive Communities
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3800 Carleton Technology and Training Centre | 613-520-5622 | carleton.ca/equity
- equity and inclusion consultation
- sexual violence prevention and survivor support
- discrimination, harassment and accommodation response
- education and training
- From Intention to Action (FITA)
-
407 MacOdrum Library | 613-520-1028 | carleton.ca/fita
- weekly mental health and academic counselling sessions
- feedback provided by assigned counsellor
- one-off sample mental health/academic counselling sessions
- Thriving in Action group workshop series
- Graduate Studies
-
512 Tory Building | 613-520-2525 | gradstudents.carleton.ca
- graduate student registration, degree audit, student records and graduation requirements
- professional development for graduate students
- graduate student communications
- award and scholarship opportunities
- graduate student support
- Health and Counselling Services: Counselling Services
-
2500 Carleton Technology and Training Centre (CTTC) | 613-520-6674 (press 2) | wellness.carleton.ca
- counselling single sessions bookable online three days in advance
- urgent/same day counselling support available
- groups and workshops
- Health and Counselling Services: Health Services
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2600 Carleton Technology and Training Centre (CTTC) | 613-520-6674 (press 1) | carleton.ca/health
- booked appointments for birth control, immunizations, mental health care, prescription renewal, etc.
- same day/acute care bookable online 24 hours in advance for UTI, STI, cough/cold, recent injury, etc.
- Housing and Residence Life Services
-
261 Stormont House | 613-520-5612 | housing.carleton.ca
- room changes/interpersonal conflict
- personal/health (residence counsellor)
- support for residence students
- upper-year residence
- Information Technology Services (ITS)
-
4th Floor MacOdrum Library | 613-520-3700 | carleton.ca/its
- accounts and passwords
- campus computers
- student email (@cmail)
- CU-Wireless network
- IT support (ITS Service Desk Customer Portal, chat, email, phone)
- Instructor
-
- questions about courses, syllabi, assessments
- permission to register in a course, prerequisites and preclusions
- internships and placements
- learning outcomes
- opportunities for graduate studies
- thesis or essay stream decisions
- International Student Services Office (ISSO)
-
430 Tory Building (temporary) | 613-520-6600 | carleton.ca/isso
- transition and engagement support for international students
- immigration information and support
- University Health Insurance Plan (UHIP) administration
- incoming and outgoing exchange programs
- international mobility opportunities and partnerships
- MacOdrum Library
-
613-520-2600 ext. 2734 | library.carleton.ca
- chat or text support at library.carleton.ca/help or 613-595-4245
- Library Services Desk
- Research Help Desk
- bookable study spaces
- New Sun Joy Maclaren Adaptive Technology Centre
- Office of Student Affairs
-
430 Tory Building | 613-520-3126 | carleton.ca/studentaffairs
- student conduct
- substance use health and harm reduction
- Student Rights and Responsibilities
- Ombuds Services
-
511 Nideyinàn | 613-301-3920 | carleton.ca/ombuds
- impartial and confidential support and guidance
- complaints and concerns of unfair treatment
- conflict coaching and informal resolution
- academic integrity, grading concerns and appeals
- petitions, misconduct, and landlord or tenant issues
- Paul Menton Centre for Students with Disabilities (PMC)
-
501 Nideyinàn | 613-520-6608 | carleton.ca/pmc
- disability-related academic accommodations
- supplemental volunteer notetaking services
- individual learning support services
- assistive technology support
- disability counselling
- Registrar’s Office
-
300 Tory Building | 613-520-3500 | carleton.ca/registrar
- Change of Program Elements (COPE)
- petitions and appeals
- registration and graduation
- student records
- Scheduling and Examination Services
-
508 Nideyinàn | carleton.ca/ses
Scheduling/Timetabling: 613-520-3610
Examinations: 613-520-4454
McIntyre Exam Centre: 613-520-1571- exam scheduling
- exam administration, proctoring/invigilation, exam support for in-person or online assessments
- exam accommodations
- exam technologies
- distance exam service for those studying remotely
- external exam proctoring
- academic classroom booking, central space management system
- Science Student Success Centre
-
3431 Herzberg Laboratories | 613-520-2600 ext. 3111 | sssc.carleton.ca
- peer mentoring
- skill and knowledge enhancing workshops
- networking events and research opportunities
- community building events
- medical and health care professional school applications
- Sprott Undergraduate Student Services Office
-
3014 Nicol Building | 613-520-3208 | sprott.carleton.ca/undergraduate
- program advising and administration: Sprott Program Advisors
- Sprott career advising: Sprott Careers
- Employability Passport
- Student Success Officer
- student success and support
- Strategic Initiatives (Students and Enrolment)
-
420 Tory Building | students.carleton.ca
- student communications (newsletter, social media)
- student websites (Students, Wellness, Convocation)
- Carleton360 Student Portal
- Carleton Mobile app
- student support documents
- Student Accounts
-
301 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | 613-520-3626 | carleton.ca/fees
- tuition letters and estimates
- tax receipts
- payment receipts
- information on tuition, compulsory fees, payment methods, financial holds, refunds
- Student Experience Office (SEO)
-
430 Tory Building | 613-520-7595 | carleton.ca/seo
- leadership development and mentorship programs
- new student orientation programs
- student activities programming
- student group space bookings
- U-Pass opt-outs
- Teaching and Learning Services
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- Future Learning Lab
- I-CUREUS, FUSION
- Students as Partners Program
- Experiential Learning Hub
- Brightspace resources
- Future Learning Lab
- Wellness Services
-
Carleton Technology and Training Centre (CTTC) | wellness.carleton.ca
- enhance support for student health, mental health and wellness
- student health and wellness promotion (information, events, workshops, free condoms)
- Carleton Therapy Dogs
- Wellness Desk
Care and Support
3600 CTTC | 613-520-2600 ext. 1358- care reports
- support for students struggling with academic, mental health, financial or psychosocial issues
- resource navigation and coordination
- recognize, respond, refer and report (workshops)
- student emergency funding