2024-2025 Student Referral Guide

This Student Referral Guide is designed to help members of the Carleton community learn about the wide range of services and programs aimed at helping students throughout their time at Carleton and to quickly refer students to the appropriate office. Please note that a PDF version of this guide is not available.

Quick Referrals

Below are central support service offices where you can quickly refer a student based on their area of concern.

Stay Informed

Supporting Wellness

Comprehensive List of Support Services

Academic Advising Centre (AAC)
302 Tory Building | 613-520-7850 | carleton.ca/academicadvising

• changes (major, minor, degree program)
• course load and impacts of dropping or adding courses
• rules and regulations, Academic Continuation Evaluation (ACE)
• supports students experiencing academic difficulty
• understanding the academic audit/Academic Status Report (ASR)

Academic Department or Faculty

• course selection
• course substitutions and equivalencies
• access to courses that are full
• prerequisites and preclusions
• questions about internships and placements, courses taught off-campus or abroad; international exchanges
• opportunities for graduate studies

Admissions Services
315 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | admissions.carleton.ca

• admission process
• credit transfer
• degree transfer

Awards and Financial Aid
202 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | 613-520-3600 | carleton.ca/awards

• government student financial aid
• OSAP information and administration
• undergraduate scholarships and bursaries
• Work Study Program
• budgeting tools and resources

Carleton Athletics
Athletics Building | 613-520-4480 | athletics.carleton.ca

• fitness centre, classes and personal training
• open swimming and aquatic programs
• open recreation and intramurals
• adaptive sport programs
• varsity and club sports

Campus Card Office
407 Nideyinàn | 613-520-3547 | carleton.ca/campuscard

• campus card
• campus meal plans
• deposit funds (online or in-person)
• Galleria booking
• Universal Transit Pass (U-Pass)

Campus Safety Services
203 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | 613-520-3612 | carleton.ca/safety | 613-520-4444 (emergency)

• patrol, CUSERT, parking and technical services
• support, incident reporting, medical and emergency response
• community engagement/Engagement and Inclusion Officer program
• crime prevention initiatives and physical security systems
• safety planning, safety and emergency preparedness

Career Services
401 Tory Building | 613-520-6611 | carleton.ca/career

• ACT to Employ
• International Internship Program
• career advice and major exploration
• in-class career presentations
• job postings (MySuccess via Carleton360)

Centre for Indigenous Support and Community Engagement
indigenous@carleton.ca | carleton.ca/indigenous/cisce

• individual counselling services (Indigenous Cultural Counsellor)
• Indigenous student academic advising
• student resources
• Medicine Lodge
• Ojigkwanong Indigenous Student Centre

Centre for Student Academic Support (CSAS)
4th Floor, MacOdrum Library | 613-520-3822 | carleton.ca/csas

• How to… from 10 to 2 drop-in sessions
• one-on-one appointments
• learning and writing support workshops and resources
• incentive program
• grammar foundations
• Peer Assisted Study Sessions (PASS)

Co-operative Education
1400 Carleton Technology and Training Centre | 613-520-4331 | carleton.ca/co-op

• co-op admission and eligibility inquiries
• co-op employment and job posting inquiries
• co-op student job search preparation
• co-op work term monitoring and support

Engineering Academic Support
2090 Minto Centre | 613-520-4067 | carleton.ca/engineering-design/current-students

• course selection
• registration assistance
• first-year academic advising
• learning support, peer tutoring
• engineering regulations

Equity and Inclusive Communities
3800 Carleton Technology and Training Centre | 613-520-5622 | carleton.ca/equity

• equity and inclusion consultation
• sexual violence prevention and survivor support
• discrimination, harassment and accommodation response
• education and training

From Intention to Action (FITA)
407 MacOdrum Library | 613-520-1028 | carleton.ca/fita

• weekly mental health and academic counselling sessions
• feedback provided by assigned counsellor
• one-off sample mental health/academic counselling sessions
• Thriving in Action group workshop series

Graduate Studies
512 Tory Building | 613-520-2525 | gradstudents.carleton.ca

• graduate student registration, degree audit, student records and graduation requirements
• professional development for graduate students
• graduate student communications
• award and scholarship opportunities
• graduate student support

Health and Counselling Services

Health Services
2600 Carleton Technology and Training Centre (CTTC) | 613-520-6674 (press 1) | carleton.ca/health

• booked appointments for birth control, immunizations, mental health care, prescription renewal, etc.
• same day/acute care bookable online 24 hours in advance for UTI, STI, cough/cold, recent injury, etc.

Counselling Services
2500 Carleton Technology and Training Centre (CTTC) | 613-520-6674 (press 2) | wellness.carleton.ca

• counselling single sessions bookable online three days in advance
• urgent/same day counselling support available
• groups and workshops

Housing and Residence Life Services
261 Stormont House | 613-520-5612 | housing.carleton.ca

• room changes/interpersonal conflict
• personal/health (residence counsellor)
• support for residence students
• upper-year residence

Information Technology Services (ITS)
4th Floor MacOdrum Library | 613-520-3700 | carleton.ca/its

• accounts and passwords
• campus computers
• student email (@cmail)
• CU-Wireless network
• IT support (ITS Service Desk Customer Portal, chat, email, phone)

Instructor

• questions about courses, syllabi, assessments
• permission to register in a course, prerequisites and preclusions
• internships and placements
• learning outcomes
• opportunities for graduate studies
• thesis or essay stream decisions

International Student Services Office (ISSO)
128 Nideyinàn | 613-520-6600 | carleton.ca/isso

• transition and engagement support for international students
• immigration information and support
• University Health Insurance Plan (UHIP) administration
• incoming and outgoing exchange programs
• international mobility opportunities and partnerships

MacOdrum Library
613-520-2600 ext. 2734 | library.carleton.ca

• chat or text support at library.carleton.ca/help or 613-595-4245
• Library Services Desk
• Research Help Desk
• bookable study spaces
• New Sun Joy Maclaren Adaptive Technology Centre

Office of Student Affairs
430 Tory Building | 613-520-3126 | carleton.ca/studentaffairs

• student conduct
• substance use health and harm reduction
• Student Rights and Responsibilities

Ombuds Services
511 Nideyinàn | 613-301-3920 | carleton.ca/ombuds

• impartial and confidential support and guidance
• complaints and concerns of unfair treatment
• conflict coaching and informal resolution
• academic integrity, grading concerns and appeals
• petitions, misconduct, and landlord or tenant issues

Paul Menton Centre for Students with Disabilities (PMC)
501 Nideyinàn | 613-520-6608 | carleton.ca/pmc

• disability-related academic accommodations
• supplemental volunteer notetaking services
• individual learning support services
• assistive technology support
• disability counselling

Registrar’s Office
300 Tory Building | 613-520-3500 | carleton.ca/registrar

• Change of Program Elements (COPE)
• petitions and appeals
• registration and graduation
• student records

Scheduling and Examination Services
508 Nideyinàn | carleton.ca/ses
Exam-related emergency line: 877-557-2930
McIntyre Exam Centre: 613-520-1571
General inquiries: 613-520-3610

• exam scheduling
• exam administration, proctoring/invigilation, exam support for in-person or online assessments
• exam accommodations
• exam technologies
• distance exam service for those studying remotely
• external exam proctoring
• academic classroom booking, central space management system

Science Student Success Centre
3431 Herzberg Laboratories | 613-520-2600 ext. 3111 | sssc.carleton.ca

• peer mentoring
• skill and knowledge enhancing workshops
• networking events and research opportunities
• community building events
• medical and health care professional school applications

Sprott Undergraduate Student Services Office
3014 Nicol Building | 613-520-3208 | sprott.carleton.ca/undergraduate

• program advising and administration: Sprott Program Advisors
• Sprott career advising: Sprott Careers
• Employability Passport
• Student Success Officer
• student success and support

Strategic Initiatives (Students and Enrolment)
420 Tory Building | students.carleton.ca

• student communications (newsletter, social media)
• student websites (Students, Wellness, Convocation)
• Carleton360 Student Portal
• Carleton Mobile app
• student support documents

Student Accounts
301 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | 613-520-3626 | carleton.ca/fees

• tuition letters and estimates
• tax receipts
• payment receipts
• information on tuition, compulsory fees, payment methods, financial holds, refunds

Student Experience Office (SEO)
430 Tory Building | 613-520-7595 | carleton.ca/seo

• leadership development and mentorship programs
• new student orientation programs
• student activities programming
• student group space bookings
• U-Pass opt-outs

Teaching and Learning Services
carleton.ca/tls

• Future Learning Lab
  • I-CUREUS, FUSION
  • Students as Partners Program
  • Experiential Learning Hub
• Brightspace resources

Wellness Services
Carleton Technology and Training Centre (CTTC) | wellness.carleton.ca

• enhance support for student health, mental health and wellness
• student health and wellness promotion (information, events, workshops, free condoms)
• Carleton Therapy Dogs
• Wellness Desk

Care and Support
3600 CTTC | 613-520-2600 ext. 1358

• care reports
• support for students struggling with academic, mental health, financial or psychosocial issues
• resource navigation and coordination
• recognize, respond, refer and report (workshops)
• student emergency funding

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