ITS Service Desk
The ITS Service Desk is your point of contact for all IT issues, requests and inquiries. See a full list of services provided by the ITS Service Desk.
Email: its.service.desk@carleton.ca
Monitored: Mon-Fri 8:00 am – 4:30 pm
Telephone Support: 613-520-3700 – Please have your Student ID or Employee ID ready when you give us a call to assist you better
Available 7 x 24
Chat: carleton.ca/its/chat
Available 7 x 24
Walk up Service Desk Hours:
Fourth floor MacOdrum Library:
- Mon – Thurs 8:30am – 10:00pm
- Friday 8:30am – 9:30pm
- Sat – Sun 12:00pm – 8:00 pm
ITS Service Desk Customer Portal
Visit the ITS Service Desk Customer Portal to raise service requests or report an IT related incident. Please include your Employee ID or Student ID in your queries. Users have the option to open a Jira ticket or engage with a live Service Desk agent via Chat (during business hours). There is also the ability to check ticket status or review an archive of your previous tickets. More information on how to do this can be found in the ITS Online Help Centre.
Online Help Centre
Looking for a quick answer? The ITS Help Centre houses documentation to help you with all your technology needs at Carleton, including account and password info, email and wireless help. Visit the ITS Help Centre for more information.
Carleton IT Service Providers
For a full list of IT service providers across campus, including Faculty Computing Support Units, please visit our IT Service Providers page.