Our team of 120 professional services staff provide enterprise information technology solutions and services to support the learning, teaching, research and administrative goals of Carleton University.
The infographic below highlights some of the activity we saw in the month of February Click on the image for a larger view. The accessible transcript is below the image.
Transcript
February Happenings in Information Technology Services
Our team of 120 professional services staff provide enterprise information technology solutions and services to support the learning, teaching, research and administrative goals of Carleton University.
Public Lab Stats
In the month of February 541 ITS managed pcs were logged into 20,274 times.
The busiest public lab was on the 3rd floor in the Library with 5,290 logins to 76 computers.
The last busiest public lab was 507 South Hall with 157 logins to 11 computers.
ITS Service Desk
In the month of February the ITS Service Desk answered 1873 service requests.
94% of incidents were closed in the time promised.
94% satisfaction rate
25% of requests were solved at first contact with the Service Desk. Low number was due to high volume of firewall requests this month.
Web Stats for carleton.ca
Chrome – 57%
Safari – 16%
IE – 13%
Firefox – 11%
one in ten people visit carleton.ca on their mobile device
Wireless on campus
85% of total indoor campus space has wireless coverage.
100% coverage in academic buildings.
54,172 unique devices connected to the wireless network in February
30,254 people connected to the wireless network in February