In addition to traditional contact methods like phone or email, ITS is happy to announce a new tool available to our clients that we hope will improve your ITS engagement experience. Effective immediately, all Carleton staff, faculty and students can now log onto our Jira Service Desk Customer Portal here:
https://carleton.ca/its/customerportal/
Once logged in, you can raise a service request or report an issue directly from here. You can see a list of your open tickets, check their current status, add additional information or raise additional questions. Any changes will automatically be appended to the ticket for review by the assigned Agent or Support Team. In essence, clients will now be able to engage with the issues they currently have open, in real time.
For more information, please visit our Online Help Center, or contact the ITS Service Desk