What’s changing
Starting October 1, 2022, Microsoft began disabling Basic Authentication (BasicAuth) in all Microsoft 365 environments. Basic Authentication allows users to connect to a mailbox using only a username and a password and is not as secure as Modern Authentication (ModernAuth).
This is a global change affecting all Microsoft customers. The change affects faculty, staff, and students that connect their email application to the Exchange email service using older, unsecured methods such as POP, IMAP, Exhange ActiveSync and SMTP AUTH.
What do I have to do?
If you are using Microsoft Outlook on your desktop, or the Outlook mobile app on your phone or tablet, this does not affect you.
For users that are not using the Microsoft Outlook client, there are a few options depending on how you access your university Exchange email account:
Use Outlook on the Web
This is the easiest way to ensure access to your email without making any change.
Login to https://outlook.office.com to securely access your email at any time.
Use Microsoft Outlook
There are versions of the Outlook app on all common platforms which comply with the secure login requirements.
- Windows and macOS users:
- On campus – use the latest version of Outlook.
- Get Outlook for Students (Included in Microsoft 365)
- Get Outlook for Staff and Faculty (Included in Microsoft 365)
- Home users – obtain the latest version of Outlook by clicking the Install Microsoft 365 apps link on the Microsoft 365 Home Page
- On campus – use the latest version of Outlook.
- iOS users:
- Get the latest version from the Apple App Store
- Android users:
- Get the latest version from the Google Play Store
Other options
Mac devices using Mac Mail
- If you’re using macOS 10.14 or newer, Mac Mail and Calendar will continue to work.
- After October 1, 2022, you may need to remove the account and add it again if your service is disrupted.
- If you’re using macOS 10.13 or older, you will need to upgrade to the latest version of macOS.
- If you cannot upgrade your macOS, you can switch to using Outlook on the Web.
iOS/iPadOS devices using Mail
- If your iPhone or iPad is running iOS 11 or newer, the Mail and Calendar apps will continue to work.
- After October 1, 2022, you may need to remove the account and add it again if your service is disrupted.
Android devices
- The native mail app on Android devices does not support Modern Authentication.
- Install the Outlook Mobile app.
All other email clients
- Please check with the application vendor’s web site if they have a version that supports Modern Authentication.
- ITS recommends and supports the Microsoft Outlook client app and Outlook on the web.