Staff Email FAQ

To mark an email message as “Not Junk” 

Sign into Outlook.Office.com with your Carleton Email account

1. Open your Junk Email folder and select the messages you want to keep.
2. From the top toolbar, select Report     > Not junk .

If you’ve blocked someone by mistake

1. Sign into Outlook.Office.com with your Carleton Email account
2. Select Settings icon top right   > select the Mail menu > Junk email > under the Senders heading > Blocked senders and domains > select the  next to their name

• If you require an Email address for your department, team or event, Staff and Faculty can request a new Email address using the Customer Portal
• Once access has been granted by the ITS Service Desk, how to access a shared mailbox is found here.

Need some else to access your inbox?  Manage access to your mailbox/calendar without needing to contact ITS

Setup and manage email forwarding and rules