Recently we asked academic advisors from SASC for their words of wisdom for enacting Service Excellence in the work they do – and we received this awesome response: “Remember that every student is individually the expert when it comes to making decisions that are the best fit for their situation”…. So true! A big part of Service Excellence is informing students of their options; providing timely, accurate, and quality information; and supporting students as they make decisions…..
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Students are the Experts – a Service Excellence Approach