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Friday, August 21, 2020
This quote perfectly explains quite well why the 1st Carleton Service Excellence standard is We Care: “People don’t want to know how much you know until they know how much you care” – Dr.J. Ewers. How do you let you those you serve know you care? Tweet your response @CU_Quality... More
“Example is not the main thing in influencing others, it is the only thing” A. Schweitzer Ask yourself …… What kind of example do you set for others when it comes to Service Excellence? Sharpen your Service Excellence skills by reviewing the university-wide Service Excellence standards... More
Planning out the rest of your term? Don’t forget to add a Service Excellence workshop to your plans! October 26th: Leading Service Excellence for Managers & Supervisors Nov. 6th: Leading Service Excellence for Staff & Faculty Nov. 13th: Skills for Enacting Service Excellence and Preventing the Runaround Registration is limited... More
Even if someone else has made a mistake or a student received the incorrect information; take ownership and apologize if the student is upset. And most importantly let the student know you’re ready to help and answer any questions that they may have. Blaming another Department for a mistake is detrimental to the effective... More
Have you ever thought about prioritizing improvements to the services in your Department/Office based on the customer (student, faculty, staff, donor, etc) perpective? There are so many ways to put yourself in your customer’s shoes – mystery shopping, focus groups, the Service Excellence workplace checklist, and more! If you’d... More
Be sure to stop by Porter Hall (2nd floor University Centre) today between 11:30a.m. and 2:30 p.m. to check out a variety of great health and wellness exhibitors including Carleton’s own Service Excellence initiative! Stop by to send an Excellence O’Gram, pick up info on how to get involved, and get your save-the-date invitation to... More
Check out this wonderful reflection by Will Johnson, from the SEO and new member of the Service Excellence Working Group here at... More
Recently we asked academic advisors from SASC for their words of wisdom for enacting Service Excellence in the work they do – and we received this awesome response: “Remember that every student is individually the expert when it comes to making decisions that are the best fit for their situation”…. So true! A big... More
The Carleton University community is known for providing service that is caring, professional, responsive, reliable, courteous and personalized. This is your opportunity to nominate a colleague, or a team who reflect these qualities and make the every day experience at Carleton exceptional. Nominations are now being accepted in three categories:... More
Leading Service Excellence Workshop This workshop is tailored to faculty and staff in informal leadership positions where we will review the role that a leader has in enacting service excellence. In addition to discussing ways to engage staff in service excellence, we’ll also review: - what leaders can do to engage their colleagues -... More
Employee Appreciation Day is Friday June 21, 2013. Make sure you stop by the Service Excellence tent and send out an Excellence O’Gram to recognize the Excellence you witness everyday! Also look for the Service Excellence band so you can “Recognize it!” on the spot! How do you or your department recognize Service Excellence?... More
Special thanks to Carleton Now for highlighting the Service Excellence Awards in the March Issue. Congratulations to the Service Excellence Award Recipients! Click here to view the photos from the event! We are looking for stories of how you make Service Excellence as part of your everyday! Share your stories at... More
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