Have you ever thought about prioritizing improvements to the services in your Department/Office based on the customer (student, faculty, staff, donor, etc) perpective?
There are so many ways to put yourself in your customer’s shoes – mystery shopping, focus groups, the Service Excellence workplace checklist, and more! If you’d like to connect with your customers – let us know! The Service Excellence working group is here to help! Email serviceexcellence@carleton.ca with your request!