Communications Operator

Communications Operators are responsible for call-taking, dispatching and monitoring of various security/life safety related monitoring systems – e.g. access control, emergency phones, fire alarms, intrusion alarms, and video cameras.

Term to Continuing Progression

Qualifications:

• Completion of High School Diploma. Completion a two-year college diploma in 9-1-1 Emergency and Call Centre Communications, or similar type program will be considered an asset.
• Must possess a valid first aid certificate (Standard level) with CPR level C from WSIB-recognized provider
• Prior experience working in a call-centre/dispatch environment or significant volunteer involvement in a distress centre/victim services role
• Minimum 2 years experience in a full-time corporate/industrial security role or law enforcement position in the private or public sectors considered an asset

Hiring Process:

Step 1 – Application

When a posting is open, applications for positions in Campus Safety Services must be submitted through the Department of Human Resources at www.carleton.ca/hr

If there are no open posting but you are interested in joining the CSS team, please fill out this form

Step 2 – Initial Interview

Shortlisted candidates be interviewed by a multi-person hiring panel made up of the CSS team, as well as the broader Carleton community. As part of the interview, candidates will be expected to complete a work-sample exercise.

Step 3 – Background Screening

Those applicants that successfully pass the interview stage of the process will be required to pass background screening which includes: a psychological assessment, reference checks, employment verification, credit history check, criminal record check, and a review of online/social media accounts.

Step 4 – Offer of Employment

Applicants that pass the background screening process may be offered a position and a start date will be determined.