This is a web version of our 2022-2023 Student Referral Guide.
Download the Student Referral Guide (PDF, 1MB)
2022-2023 Student Referral Guide
This Student Referral Guide is designed to help members of the Carleton community learn about the wide range of services and programs aimed at helping students throughout their time at Carleton and to quickly refer students to the appropriate office.
Quick Referrals
Academics
Registrar’s Office
300 Toy Building
613-520-3500
Finances
Awards and Financial Aid
202 Robertson Hall
613-520-3600
Employability
Career Services
401 Tory Building
613-520-6611
Campus Life
Student Experience Office (SEO)
430 Tory Building
613-520-7595
Wellness
Student Health and Wellness
3600 Carleton Technology and Training Centre
613-520-2600. ext. 1358
Stay Informed
Current Students Website
Visit the Current Students website for the latest student news and events. Use the service search feature to help explore all of the support services Carleton has to offer. students.carleton.ca
Carleton360: Student Portal
A complete student experience hub with easy access to Carleton Central, cMail, Brightspace and a personalized intray for important university messages. Students can explore timely supports and services as well as get news from their faculty. students.carleton.ca
Supporting Wellness
Submit a Care Report
If you are concerned about a student and are unsure of the best resource or support, you are encouraged to submit a Care Report to alert the Care and Support Team who will follow up to discuss next steps. wellness.carleton.ca/care-report
Wellness Services Navigator
Designed to help Carleton students create a curated list of mental health and wellness resources that are available to them, both on and off-campus. wellness.carleton.ca/navigator
Comprehensive List of Support Services
Academic Advising Centre (AAC)
302 Tory Building | 613-520-7850 | carleton.ca/academicadvising
- changes (major, minor, degree program)
- course load and impacts of dropping or adding courses
- rules and regulations, Academic Continuation Evaluation (ACE)
- supports students experiencing academic difficulty
- understanding the academic audit/Academic Status Report (ASR)
Academic Department or Faculty
- course selection
- course substitutions and equivalencies
- access to courses that are full
- prerequisites and preclusions
- questions about internships and placements, courses taught off-campus or abroad; international exchanges
- opportunities for graduate studies
Admissions Services
613-520-3663 | admissions.carleton.ca
- admission process
- credit transfer
- degree transfer
Awards and Financial Aid
202 Robertson Hall | 613-520-3600 | carleton.ca/awards
- OSAP information
- scholarships and awards
- bursaries
- Work Study Program
- budgeting resources
Carleton Athletics
Athletics Building | 613-520-4480 | athletics.carleton.ca
- fitness classes and fitness centre
- open swimming and aquatic programs
- open recreation and intramurals
- adaptive sport programs
- personal training
Campus Card Office
207 University Centre | 613-520-3547 | carleton.ca/campuscard
- campus card
- campus meal plans
- deposit funds (online or in-person)
- Galleria booking
- Universal Transit Pass (U-Pass)
Campus Safety Services
203 Roberson Hall | 613-520-3612 | carleton.ca/safety
- CUSERT, patrol, parking and technical services
- incident reporting and emergency response
- community engagement/Engagement and Inclusion Officer
- crime prevention and security systems
- safety planning (personal or unit)
Career Services
401 Tory Building | 613-520-6611 | carleton.ca/career
- ACT to Employ
- career advice
- in-class career presentations
- major exploration
- job postings (MySuccess)
Centre for Indigenous Support and Community Engagement
indigenous@carleton.ca | carleton.ca/indigenous/cisce
- individual counselling services (Indigenous Cultural Counsellor)
- Indigenous student academic advising
- cultural supports
- Medicine Lodge
- Ojigkwanong Indigenous Student Centre
Centre for Student Academic Support (CSAS)
4th Floor, MacOdrum Library | 613-520-3822 | carleton.ca/csas
- learning support sessions and workshops
- incentive program
- peer assisted study sessions
- writing consultation sessions and support workshops
- academic writing for English language learners
Co-operative Education
1400 Carleton Technology and Training Centre | 613-520-4331 | carleton.ca/co-op
- co-op admission and eligibility inquiries
- co-op employment and job posting inquiries
- co-op student job search preparation
- co-op work term monitoring and support
Engineering Academic Support
3010 Minto Centre | 613-520-4067 | carleton.ca/engineering-design/current-students
- course selection
- registration assistance
- first-year academic advising
- learning support
- engineering regulations
Equity and Inclusive Communities
3800 Carleton Technology and Training Centre | 613-520-5622 | carleton.ca/equity
- equity and inclusion consultation
- sexual violence prevention and survivor support
- human rights services
- accommodation support
- education and training
Faculty of Graduate and Postdoctoral Affairs (FGPA)
512 Tory Building | 613-520-2525 | gradstudents.carleton.ca
- career opportunities and professional development for graduate students
- dual master’s and cotutelles
- graduate academic performance and student appeals
- graduate registrarial questions (e.g. graduation requirements, graduate scholarships and donor-funded awards, degree audit)
From Intention to Action (FITA)
407 MacOdrum Library | 613-520-1028 | carleton.ca/fita
- weekly mental health counselling sessions
- psychological testing
- feedback session with a psychologist
- one-off sample mental health counselling sessions
- Thriving in Action group workshop series
Health Services
2600 Carleton Technology and Training Centre | 613-520-6674 (press 1) | carleton.ca/health
- booked appointments and walk-in for acute illness or urgent care
- birth control, immunizations and injections
- mental health care
- prescription renewals
- referrals to specialists
Housing and Residence Life Services
261 Stormont House | 613-520-5612 | housing.carleton.ca
- off-campus living advice
- personal/health (residence counsellor)
- support for residence students
- upper-year residence
Information Technology Services (ITS)
4th Floor MacOdrum Library | 613-520-3700 | carleton.ca/its
- accounts and passwords
- campus computers
- student email (@cmail)
- CU-Wireless network
- IT support (ITS Service Desk Customer Portal, chat, email, phone)
Instructor
- questions about courses, syllabi, assessments
- internships and placements
- learning expectations
- opportunities for graduate studies
- prerequisites and preclusions
- thesis or essay stream decisions
International Student Services Office (ISSO)
128 University Centre | 613-520-6600 | carleton.ca/isso
- transition and engagement support for international students
- immigration information and support
- University Health Insurance Plan (UHIP) administration
- incoming and outgoing exchange programs
- international mobility opportunities and partnerships
MacOdrum Library
613-520-2600 ext. 2734 | library.carleton.ca
- archives and special collections
- Library Services Desk
- Maps, data and government information
- New Sun Joy Maclaren Adaptive Technology Centre
- Research Help Desk
Office of Student Affairs
430 Tory Building | 613-520-3126 | carleton.ca/studentaffairs
- student conduct
- substance use health and harm reduction
- student emergency funding
- Student Rights and Responsibilities
Ombuds Services
511 University Centre | 613-301-3920 | carleton.ca/ombuds
- impartial and confidential support and guidance
- complaints and concerns of unfair treatment
- conflict coaching and informal resolution
- academic integrity, grading concerns and appeals
- petitions, misconduct, and landlord or tenant issues
Paul Menton Centre for Students with Disabilities (PMC)
501 University Centre | 613-520-6608 | carleton.ca/pmc
- disability-related academic accommodations
- supplemental volunteer notetaking services
- individual learning support services
- assistive technology support
- disability counselling
Registrar’s Office
300 Tory Building | 613-520-3500 | carleton.ca/registrar
- Change of Program Elements (COPE)
- degree audit
- petitions and appeals
- registration and graduation
- student records
Scheduling and Examination Services
508 University Centre | carleton.ca/ses
Scheduling: 613-520-3610
Examinations: 613-520-4454
McIntyre Exam Centre: 613-520-1571
- exam support for in-person or online assessments
- exam accommodations
- exam technologies
- distance exam service for those studying remotely
- ad hoc space bookings
Science Student Success Centre
3431 Herzberg Laboratories | 613-520-2600 ext. 3111 | sssc.carleton.ca
- peer mentoring
- skill and knowledge enhancing workshops
- networking events and research opportunities
- community building events
- medical and health care professional school applications
Sprott Undergraduate Student Services Office
7007 Nicol Building | 613-520-3208 | sprott.carleton.ca/undergraduate
- program advising and administration: Sprott Program Advisors
- Sprott career advising: Business Career Management Centre
- Employability Passport
- student success and support
Strategic Initiatives (Students and Enrolment)
420 Tory Building | students.carleton.ca
- student communications (newsletter, mobile app, social media)
- student websites (Students, Pathways, Wellness)
- Carleton360 Student Portal
- student support documents
Student Accounts
301 Robertson Hall | 613-520-3626 | carleton.ca/fees
- tuition letters and estimates
- tax receipts
- payment receipts
- information on tuition, compulsory fees, payment methods, financial holds, refunds
Student Experience Office (SEO)
430 Tory Building | 613-520-7595 | carleton.ca/seo
- leadership development
- mentoring programs
- new student orientation programs
- student space bookings
- U-Pass opt-outs
Teaching and Learning Services
carleton.ca/tls
- Future Learning Lab
- I-CUREUS undergraduate research
- Students as Partners Program
- FUSION skill development
- Brightspace resources
Wellness Services
Carleton Technology and Training Centre (CTTC) | wellness.carleton.ca
- enhance support for student health, mental health and wellness
- student health and wellness promotion (information, events, workshops, free condoms)
Care and Support
3600 CTTC | 613-520-2600 ext. 1358
- care reports
- managers support students struggling with academic, financial or psychosocial issues
- supporting students in distress
- recognize, respond, refer and report
- student emergency fund
Counselling
2500 CTTC | 613-520-6674 (press 2)
- intake counsellor
- triage, system navigate, risk assessment
- same-day crisis counsellor: urgent issues, trauma, suicidal thoughts
- short-term counselling appointments: anxiety, depression, relationship problems, stress, sexual violence and more
- counsellor specializations: see website