This is a web version of our 2023-2024 Student Referral Guide.
Download the Student Referral Guide (PDF, 1MB)
2023-2024 Student Referral Guide
This Student Referral Guide is designed to help members of the Carleton community learn about the wide range of services and programs aimed at helping students throughout their time at Carleton and to quickly refer students to the appropriate office.
Quick Referrals
Below are central support service offices where you can quickly refer a student based on their area of concern.
Academics
Registrar’s Office
300 Toy Building
613-520-3500
Finances
Awards and Financial Aid
202 Pigiarvik (ᐱᒋᐊᕐᕕᒃ)
613-520-3600
Employability
Career Services
401 Tory Building
613-520-6611
Campus Life
Student Experience Office (SEO)
430 Tory Building
613-520-7595
Wellness
Student Health and Wellness
3600 Carleton Technology and Training Centre
613-520-2600. ext. 1358
Stay Informed
Carleton Mobile App
Carleton Mobile is Carleton’s official mobile app for students to stay up-to-date with the latest student news and events, view their class schedule and receive push notifications for emergencies, grades and campus life updates.
Carleton360: Student Portal
A complete student experience hub with easy access to Carleton Central, cMail, Brightspace and a personalized intray for important university messages. Students can explore timely supports and services as well as get news from their faculty.
Supporting Wellness
Submit a Care Report
If you are concerned about a student and are looking to connect them with resources and support, you are encouraged to submit a Care Report. The Care and Support team will reach out as required and provide the appropriate support and guidance to the student.
Wellness Services Navigator
Designed to help Carleton students create a curated list of mental health and wellness resources that are available to them, both on and off-campus.
Comprehensive List of Support Services
Academic Advising Centre (AAC)
302 Tory Building | 613-520-7850 | carleton.ca/academicadvising
- changes (major, minor, degree program)
- course load and impacts of dropping or adding courses
- rules and regulations, Academic Continuation Evaluation (ACE)
- supports students experiencing academic difficulty
- understanding the academic audit/Academic Status Report (ASR)
Academic Department or Faculty
- course selection
- course substitutions and equivalencies
- access to courses that are full
- prerequisites and preclusions
- questions about internships and placements, courses taught off-campus or abroad; international exchanges
- opportunities for graduate studies
Admissions Services
315 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | admissions.carleton.ca
- admission process
- credit transfer
- degree transfer
Awards and Financial Aid
202 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | 613-520-3600 | carleton.ca/awards
- OSAP information
- scholarships and awards
- bursaries
- Work Study Program
- budgeting resources
Carleton Athletics
Athletics Building | 613-520-4480 | athletics.carleton.ca
- fitness centre, classes and personal training
- open swimming and aquatic programs
- open recreation and intramurals
- adaptive sport programs
- varsity and club sports
Campus Card Office
407 Nideyinàn | 613-520-3547 | carleton.ca/campuscard
- campus card
- campus meal plans
- deposit funds (online or in-person)
- Galleria booking
- Universal Transit Pass (U-Pass)
Campus Safety Services
203 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | 613-520-3612 | carleton.ca/safety | 613-520-4444 (emergency)
- patrol, CUSERT, parking and technical services
- support, incident reporting, medical and emergency response
- community engagement/Engagement and Inclusion Officer program
- crime prevention initiatives and physical security systems
- safety planning, safety and emergency preparedness
Career Services
401 Tory Building | 613-520-6611 | carleton.ca/career
- ACT to Employ
- International Internship Program
- career advice and major exploration
- in-class career presentations
- job postings (MySuccess via Carleton360)
Centre for Indigenous Support and Community Engagement
indigenous@carleton.ca | carleton.ca/indigenous/cisce
- individual counselling services (Indigenous Cultural Counsellor)
- Indigenous student academic advising
- cultural supports
- Medicine Lodge
- Ojigkwanong Indigenous Student Centre
Centre for Student Academic Support (CSAS)
4th Floor, MacOdrum Library | 613-520-3822 | carleton.ca/csas
- learning support sessions and workshops
- incentive program
- peer assisted study sessions (PASS)
- writing consultation sessions and workshops
- academic writing for English Language Learners (ELLs)
Co-operative Education
1400 Carleton Technology and Training Centre | 613-520-4331 | carleton.ca/co-op
- co-op admission and eligibility inquiries
- co-op employment and job posting inquiries
- co-op student job search preparation
- co-op work term monitoring and support
Engineering Academic Support
2090 Minto Centre | 613-520-4067 | carleton.ca/engineering-design/current-students
- course selection
- registration assistance
- first-year academic advising
- learning support, peer tutoring
- engineering regulations
Equity and Inclusive Communities
3800 Carleton Technology and Training Centre | 613-520-5622 | carleton.ca/equity
- equity and inclusion consultation
- sexual violence prevention and survivor support
- human rights services
- accommodation support
- education and training
Faculty of Graduate and Postdoctoral Affairs (FGPA)
512 Tory Building | 613-520-2525 | gradstudents.carleton.ca
- career opportunities and professional development for graduate students
- dual master’s and cotutelles
- graduate academic performance and student appeals
- graduate registrarial questions (e.g. graduation requirements, graduate scholarships and donor-funded awards, degree audit)
From Intention to Action (FITA)
407 MacOdrum Library | 613-520-1028 | carleton.ca/fita
- weekly mental health counselling sessions
- psychological testing
- testing feedback session with a counsellor
- one-off sample mental health counselling sessions
- Thriving in Action group workshop series
Health and Counselling Services
Health Services
2600 Carleton Technology and Training Centre (CTTC) | 613-520-6674 (press 1) | carleton.ca/health
- booked appointments and walk-in/online booking for acute
- birth control, immunizations and injections
- mental health care
- prescription renewals
- referrals to specialists
Counselling Services
2500 Carleton Technology and Training Centre (CTTC) | 613-520-6674 (press 2) | wellness.carleton.ca
- intake counsellor
- triage, system navigation, risk assessment
- same-day crisis counsellor: urgent issues, trauma, suicidal thoughts
- short-term counselling appointments: anxiety, depression, relationship problems, stress, sexual violence and more
- counsellor specializations: see website
Housing and Residence Life Services
261 Stormont House | 613-520-5612 | housing.carleton.ca
- room changes/interpersonal conflict
- personal/health (residence counsellor)
- support for residence students
- upper-year residence
Information Technology Services (ITS)
4th Floor MacOdrum Library | 613-520-3700 | carleton.ca/its
- accounts and passwords
- campus computers
- student email (@cmail)
- CU-Wireless network
- IT support (ITS Service Desk Customer Portal, chat, email, phone)
Instructor
- questions about courses, syllabi, assessments
- permission to register in a course, prerequisites and preclusions
- internships and placements
- learning outcomes
- opportunities for graduate studies
- thesis or essay stream decisions
International Student Services Office (ISSO)
128 Nideyinàn | 613-520-6600 | carleton.ca/isso
- transition and engagement support for international students
- immigration information and support
- University Health Insurance Plan (UHIP) administration
- incoming and outgoing exchange programs
- international mobility opportunities and partnerships
MacOdrum Library
613-520-2600 ext. 2734 | library.carleton.ca
- chat or text support at library.carleton.ca/help or 613-595-4245
- Library Services Desk
- Research Help Desk
- bookable study spaces
- New Sun Joy Maclaren Adaptive Technology Centre
Office of Student Affairs
430 Tory Building | 613-520-3126 | carleton.ca/studentaffairs
- student conduct
- substance use health and harm reduction
- Student Rights and Responsibilities
Ombuds Services
511 Nideyinàn | 613-301-3920 | carleton.ca/ombuds
- impartial and confidential support and guidance
- complaints and concerns of unfair treatment
- conflict coaching and informal resolution
- academic integrity, grading concerns and appeals
- petitions, misconduct, and landlord or tenant issues
Paul Menton Centre for Students with Disabilities (PMC)
501 Nideyinàn | 613-520-6608 | carleton.ca/pmc
- disability-related academic accommodations
- supplemental volunteer notetaking services
- individual learning support services
- assistive technology support
- disability counselling
Registrar’s Office
300 Tory Building | 613-520-3500 | carleton.ca/registrar
- Change of Program Elements (COPE)
- degree audit
- petitions and appeals
- registration and graduation
- student records
Scheduling and Examination Services
508 Nideyinàn | carleton.ca/ses
Scheduling/Timetabling: 613-520-3610
Examinations: 613-520-4454
McIntyre Exam Centre: 613-520-1571
- exam support for in-person or online assessments
- exam accommodations
- exam technologies
- distance exam service for those studying remotely
- ad hoc space bookings
Science Student Success Centre
3431 Herzberg Laboratories | 613-520-2600 ext. 3111 | sssc.carleton.ca
- peer mentoring
- skill and knowledge enhancing workshops
- networking events and research opportunities
- community building events
- medical and health care professional school applications
Sprott Undergraduate Student Services Office
3014 Nicol Building | 613-520-3208 | sprott.carleton.ca/undergraduate
- program advising and administration: Sprott Program Advisors
- Sprott career advising: Business Career Management Centre
- Employability Passport
- Student Success Officer
- student success and support
Strategic Initiatives (Students and Enrolment)
420 Tory Building | students.carleton.ca
- student communications (newsletter, social media)
- student websites (Students, Wellness, Convocation)
- Carleton360 Student Portal
- Carleton Mobile app
- student support documents
Student Accounts
301 Pigiarvik (ᐱᒋᐊᕐᕕᒃ) | 613-520-3626 | carleton.ca/fees
- tuition letters and estimates
- tax receipts
- payment receipts
- information on tuition, compulsory fees, payment methods, financial holds, refunds
Student Experience Office (SEO)
430 Tory Building | 613-520-7595 | carleton.ca/seo
- leadership development and mentorship programs
- new student orientation programs
- student activities programming
- student group space bookings
- U-Pass opt-outs
Teaching and Learning Services
carleton.ca/tls
- Future Learning Lab
- I-CUREUS, FUSION
- Students as Partners Program
- Experiential Learning Hub
- Brightspace resources
Wellness Services
Carleton Technology and Training Centre (CTTC) | wellness.carleton.ca
- enhance support for student health, mental health and wellness
- student health and wellness promotion (information, events, workshops, free condoms)
- Carleton Therapy Dogs
Care and Support
3600 CTTC | 613-520-2600 ext. 1358
- care reports
- support for students struggling with academic, mental health, financial or psychosocial issues
- resource navigation and coordination
- recognize, respond, refer and report (workshops)
- student emergency funding