The Service Desk team has been actively involved in improving the overall client experience with the following initiatives:
- Introduced a modification to the Registrar’s Office and Business Office processes to ensure students are consistently pointed to the Registrar’s Office to get their Carleton Central PIN reset. Prior to this arrangement, students were bouncing between the three departments.
- Created a Twitter account (@CCS_ServiceDesk) that students use to communicate with the Service Desk.
- Worked with Application Development, Academic Computing and the Registrar’s Office to modify the Student Password Reset Form enabling Alumni to reset their own password without having to contact the Service Desk.