On Oct 12, Steve Sweeney joined the ITS team within Client Services as Supervisor, IT Service Delivery & Quality.
In his new role, Steve will be focusing his initial efforts on analyzing data collected from Carleton Service Manager (CSM) to identify and implement service delivery process improvements that align with ITIL Problem Management and Root Cause Analysis principles.
Typically, the Problem Management Process is responsible for investigating the problem lifecycle and identifying the root cause and associated fix to prevent them from happening again.