ITS is pleased to announce the phased introduction of support for Apple Mac Desktops (iMac) and Notebooks (MacBook Pro, MacBook Air). At this time, support services for Mac will include:
- Hardware Warranty Repairs
- Hardware Upgrades / Repairs
- Software Images
- General Software Support
Effective Tuesday December 13, 2011 a certified Apple Specialist will be on-site:
- Where: ITS Hardware Services, room 1251 Herzberg
- When: Every Tuesday and Thursday from 8:30 am – noon
- Contact: Hardware Services at 613.520.2600 x4063
In addition, ITS Service Desk Support is available to help you configure your Mac on Carleton’s wired and wireless networks, as well as configure your email.
- Where: ITS Service Desk, room 509 MacOdrum Library
- Contact: ITS Service Desk at 613.520.3700
Please note that support at this time is limited to:
- The extent that our internal systems currently permit.
- The extent to which our Enterprise applications support web browsers available on the Mac.
We will continue to expand our Mac support services over time and provide updates as they become available.