Each year ITS participates in Carleton’s Student Satisfaction Survey as part of the ongoing effort to improve the services provided to students.
This past year students were asked about their experience with wireless on campus.
In order to compare results, the same questions were asked in the 2013 survey, and we are happy to report that satisfaction has increased in every area.
Question |
2013 Result |
2014 Result |
| My overall experience with the Campus Wireless Network | 5.8 | 7.4 |
| Campus Wireless Network’s contributions to my overall learning experience | 6.4 | 8.0 |
| Reliability of the Campus Wireless Network | 5.2 | 7.2 |
| Availability of the Campus Wireless Network in public, social gathering, and study spaces | 6.1 | 7.6 |
| Overall availability of the Campus Wireless Network throughout campus | 5.4 | 7.2 |
| Ease of setup, connecting, and logging into the Campus Wireless Network in public, social gathering, and study spaces | 6.0 | 7.4 |
| Speed of the wireless connection in public, social gathering, and study spaces | 6.1 | 7.2 |
| Availability of the Campus Wireless Network in classrooms | 5.2 | 7.3 |
| Ease of setup, connecting, and logging into the Campus Wireless Network in classrooms | 5.6 | 7.3 |
| Speed of the wireless connection in classrooms | 5.2 | 7.1 |
| Quality of wireless documentation on the ITS website | 5.8 | 7.5 |
This increase in satisfaction rates follows a number of enhancements that were made over the summer, including the addition of new outdoor access points.
The employee survey will be sent out in May as part of our continued efforts to collect feedback and improve services.
Check out student survey results for past few years on the OIRP website.