Important information pertaining to Samsung Software upgrade.

Approximately 15,000 business customers using a device with Android 6.0 or a previous version received a SMS from Rogers requesting a mandatory software update to Android 7.0. This update is urgent as these customers will not be able to call 9-1-1 otherwise. Impacted devices are:

  • Galaxy S6
  • Galaxy S6 Edge
  • Galaxy S6 Edge+
  • Galaxy Note 5
  • Galaxy S7
  • Galaxy S7 Edge

This software update can be completed over Wi-Fi or cellular. Rogers will not include the data that is used to download the software updates in your monthly data usage. This only applies to Cellular Telephone Numbers (CTNs) using one of the above six impacted devices.

To Update Your Device:

  • On the device, go to the Settings menu, tap About device > Software info.
    • The software version should be 7.0
    • Tap Update Now

Unless it is an emergency, Please do not test the 9-1-1 feature, either before or after the software update.

Please note that if you do not update your smartphone, the outdated software will prevent you from making 911 calls after Rogers completes their wireless network enhancements in the upcoming weeks.

See Instructions below on how to check if the device is using Android Version 7.0, and how to check for software updates:

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