Update 2: 11:12 a.m. on December 7, 2023
Restoration work continues on the Jira system and it remains unavailable at this time. Our next update will be provided by 4 p.m.
Those in need of IT assistance can reach the Service Desk by email at its.service.desk@carleton.cabetween 8:30 a.m. and 4:30 p.m.
Service by phone is available on a 24/7 basis at 613-520-3700.
In-person service is available today at the Service Desk on the fourth floor of MacOdrum Library between 8:30 a.m. and 10:00 p.m.
At this time, the ITS Service Desk Customer Portal used to provide IT help is unavailable for the creation and viewing of tickets.
We apologize for any inconvenience this may cause.
Sincerely,
ITS Service Desk
Update 1: 9:28 a.m. on December 7, 2023
Technical issues have prevented service restoration this morning on the Jira system and it remains unavailable at this time. ITS continues to work towards resolution. Our next update will be provided by 11 a.m.
Those in need of IT assistance can reach the Service Desk by email at its.service.desk@carleton.ca between 8:30 a.m. and 4:30 p.m.
Service by phone is available on a 24/7 basis at 613-520-3700.
In-person service is available today at the Service Desk on the fourth floor of MacOdrum Library between 8:30 a.m. and 10:00 p.m.
At this time, the ITS Service Desk Customer Portal used to provide IT help is unavailable for the creation and viewing of tickets.
Original Message: 4:26 p.m. on December 6, 2023
The Jira system used for ticketing and project tracking will be unavailable due to required maintenance beginning at 4:30 p.m. today. Service resumption is expected by 8 a.m. tomorrow morning.
During this time, the ITS Service Desk Customer Portal used to provide IT help will be unavailable for the creation and viewing of tickets. Those in need of assistance can reach the Service Desk by phone at 613-520-3700.
We apologize for any inconvenience this may cause.