All students, faculty and staff members should be informed of an important step they may need to take to ensure seamless access to our university’s systems using Multi-Factor Authentication (MFA).
Why is this important?
The Microsoft Authenticator app is a vital tool for verifying your identity when accessing university services. If this app is offloaded by your phone’s automatic offloading feature for seldom-used apps, you may encounter difficulties when trying to authenticate.
To prevent this from happening, we urge you to turn off the automatic offloading feature on your devices.
Steps for iOS Users:
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap on Apps, then App Store.
- Under the Offload Unused Apps section, toggle the switch to off.
Steps for Android Users:
- Open the Google Play Store app.
- Tap the three lines in the top left corner of the screen.
- Tap “Settings.”
- Tap “Auto-manage apps.”
- Toggle on the switch next to “Archive unused apps.”
NOTE: Steps may vary by device and operating system version. Alternate instructions for Android devices are available here.
By following these steps, you will ensure that the Microsoft Authenticator app remains active on your device, allowing you to authenticate without any interruptions.
Thank you for your attention to this matter. If you have any questions or need further assistance, please do not hesitate to contact the ITS Service Desk.