ITS is introducing a new Self-Service Password Reset service for faculty and staff CUNET accounts that makes changing or recovering your password easier at anytime and anywhere. This service allows you to:
- Change your password (if you still know it)
- Reset your password (if you have forgotten it)
While our Service Desk is always here to help, password resets can now be done without the assistance of a Service Desk representative.
How It Works
You will need to use at least two different methods to verify who you are when resetting your password. They can include:
- the Microsoft Authenticator app,
- an alternate authenticator app or hardware token,
- a telephone number or
- a personal email address.
Multiple methods ensure security in case one is physically lost or compromised.
How You Can Prepare
Take a moment to update your authentication methods to be ready for this system. We recommend having three options for flexibility, such as:
- the Microsoft Authenticator app,
- a personal email address that is not tied to your university account and
- a telephone number you commonly have access to.
You can update your methods with your MC1 (@cunet.carleton.ca) account.
How to Use It
Once set up, visit the self-service site to reset your password. Follow the instructions on the page. For more details, check the ITS Help Centre.