On June 30th ITS completed turning off the Exchange’s “Clutter” feature individually for all student, staff and faculty Exchange email users. Individual users can easily re-enable the Clutter feature by following the instructions below.

What is Clutter?

Clutter is a feature of Microsoft Exchange email that sorts your emails sent to you based on your past behaviour.  The Clutter folder contains email messages that it observes you normally delete or to which you normally do not reply, such as newsletters, social media notifications, etc — email that is not junk but that can still ‘clutter’ up your inbox.

Why did ITS turn off Clutter?

ITS had received concerns that important messages might be delivered into the Clutter folder and be unread by Carleton community members unaware of the Clutter feature.

Do Emails in my Clutter folder disappear?

Turning off the Clutter feature did not remove the Clutter folder (it is hardcoded in the Microsoft Exchange system).  As such, any emails that were in this folder remain there until you move them to another folder or delete them.

Want to Keep Using Clutter?

Users can individually re-enable the Clutter feature (see video below):

  1. Open a browser and go to OWA, Exchange’s web interface: exchange.carleton.ca.
  2. Login to your exchange account using you MyCarletonOne credentials.
  3. Click on the gear icon in the right hand corner.
  4. Search for the term ‘Clutter’.
  5. In the search results, click on the Clutter article.
  6. Select the ‘Separate items identified as clutter’ checkbox.
  7. Click Save.

To turn off clutter simply follow the steps above and deselect the ‘Separate items identified as clutter’ checkbox.


If you have any questions or concerns, please do not hesitate to contact ITS.

Previous Updates on “Clutter”

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