Hardware Services is now part of the ITS Service Desk team. While the organizational structure has changed, the same hardware-related services and support continue to be available to the Carleton community under a single, integrated team.
By bringing Hardware Services and the Service Desk together, ITS can provide a more streamlined support experience through one point of contact for technical assistance, hardware support, and service requests.
Contact Us:
ITS Service Desk
Location: Fourth floor MacOdrum Library
Email: its.service.desk@carleton.ca
Phone: 613-520-3700
Please have your Student ID or Employee ID ready when you give us a call to assist you better
Hours of Operation: Mon-Fri 8:30 am – 4:30 pm
Hardware Services Available
The following services continue to be offered:
- Advice and guidance on the acquisition of computers, components, and peripherals
- Diagnosis and repair of PC hardware and peripherals
- Configuration of computers for remote and home use
- Installation of site-licensed software
- Data recovery and restoration (where possible)
- Re-installation of computers and peripherals following office moves
- Installation and configuration of new computers from approved vendors
Equipment Delivery and Pick-Up
All hardware deliveries, equipment drop-offs, and pick-ups should be made through the MacOdrum Library receiving dock.
E-Waste Recycling Program
Carleton University offers an E-waste Recycling Program that provides environmentally friendly and secure disposal of e-waste, free of charge, on campus. Please take a look at this list of Carleton’s accepted e-waste items list.
Campus community members (staff, faculty and students) can schedule a drop off or pick up of e-waste through our ticketing system by submitting a service request here.