ITS Service Desk Services
- Support issues related to:
- Academic Computing (cuLearn, MyCarleton Portal, Email)
- Administrative Applications and Banner
- Network Services
- Voice Services
- Web Services
- Inquiries about system/network status and reporting outages
- Assistance with Email
- Assistance with Computing Accounts
- Help with Remote Access connections (VPN)
- Issues with infected PCs
- Conversion of files
- Remote Desktop consulting, troubleshooting and assistance
- Assistance with the use of application software in Student Labs
- Printing to Laser Print Stations
- Network related printing problems
- Residence student computing support
- On-site consulting, troubleshooting and assistance
- Installation of software on campus
- Assistance with desktop navigation
- Electronic file management