ITS Service Desk Services

  • Support issues related to:
    • Academic Computing (cuLearn, MyCarleton Portal, Email)
    • Administrative Applications and Banner
    • Network Services
    • Voice Services
    • Web Services
  • Inquiries about system/network status and reporting outages
  • Assistance with Email
  • Assistance with Computing Accounts
  • Help with Remote Access connections (VPN)
  • Issues with infected PCs
  • Conversion of files
  • Remote Desktop consulting, troubleshooting and assistance
  • Assistance with the use of application software in Student Labs
  • Printing to Laser Print Stations
  • Network related printing problems
  • Residence student computing support
  • On-site consulting, troubleshooting and assistance
  • Installation of software on campus
  • Assistance with desktop navigation
  • Electronic file management

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