MC1 Accounts and Passwords

Students will automatically begin seeing prompts to set up MFA when they attempt to log into Carleton services using their MyCarletonOne password.

Student information about Microsoft MFA and their MC1 account

Staff MFA information

• The student is active for the coming or next school term (registered in a course)

The MC1 password must meet these criteria:

• Password must be between 8 to 15 character(s) with no spaces.
• Password must contain at least 1 lowercase and 1 uppercase letter.
• Password must contain at least 1 numeric character.
• Password will only accept the following special character(s) ! . _
• Password must not contain your username or display name.
• Password must not be one of your 5 previous passwords.
• Password cannot be changed for 1 day after the last password change.

If you can sign into some services but not others (Ex.  I can sign into Carleton Central but not Cmail).

Solution:  Your account needs to be re-synced, you do this by resetting your password and waiting 15 minutes

Email at Carleton University is powered by the Microsoft M365 for Education service, it features a 50 GB of storage inbox and access to the MS Office suite.

Information about accessing your Carleton email account is found here.

Accounts can be locked out for up to 30 minutes. To have your account unlocked, log into myonepassword.carleton.ca and select the option to “Unlock MyCarletonOne Account”. If you continue to have issues, please contact the ITS Service desk.