Accounts

Accounts can be locked out for up to 30 minutes. To have your account unlocked, log into myonepassword.carleton.ca and select the option to “Unlock MyCarletonOne Account”. If you continue to have issues, please contact the ITS Service desk.

Email at Carleton University is powered by the Microsoft M365 for Education service, it features a 50 GB of storage inbox and access to the MS Office suite.

Information about accessing your Carleton email account is found here.

For example:  I can access by Carleton email and not my MediaSpace account.

Alumni retain access to Carleton email and Carleton Central to manage key university services like transcripts, tax forms, and contact information. However, access to educational tools such as Brightspace, Zoom, and MediaSpace is tied to active course enrolment and instructional needs. These platforms are licensed for current students, faculty, and staff to support teaching and learning, and access is removed when a student graduates or is no longer registered in courses.

If you believe you ought to have access to these systems, please submit a support request.

• Brightspace: Support site
• Zoom: Support site
• MediaSpace: support site
• Submit a TLS Support request

The MC1 password must meet these criteria:

• Password must be between 8 to 15 character(s) with no spaces.
• Password must contain at least 1 lowercase and 1 uppercase letter.
• Password must contain at least 1 numeric character.
• Password will only accept the following special character(s) ! . _
• Password must not contain your username or display name.
• Password must not be one of your 5 previous passwords.
• Password cannot be changed for 1 day after the last password change.

• The student is active for the coming or next school term (registered in a course)

Students will automatically begin seeing prompts to set up MFA when they attempt to log into Carleton services using their MyCarletonOne password.

Student information about Microsoft MFA and their MC1 account

Staff MFA information