All Service Alerts - Information Technology Services

Update as of 1:30pm, Oct 24th: The power outages experienced earlier today, have now been resolved. ~~~~~~~~~~~~~~~~~ Power Outages are currently being experienced on campus which is affecting the network and related services including VoIP Telephones and CU-Wireless services. Multiple buildings are being affected: Athletics Child... More

Thursday, September 6, 2018

CU-Wireless & Eduroam – Login Issues – Resolved

At approximately 4:15pm, Sep 6th: The cu-Wireless and Eduroam issues were resolved. As of 3:30 PM, Sep 6th: Problems are currently being experienced logging into CU-wireless and Eduroam wireless networks. ITS is aware and are investigating.... More

Tuesday, September 4, 2018

Network Printers – Robertson Hall only – Resolved!

As of approximately 2:00 PM, Sep 4th: The Network Printer issues in Robertson Hall were resolved. As of 8:00 AM, Sep 4th: The network printers in Robertson Hall only are currently unavailable. ITS Support are aware and are... More

Tuesday, September 4, 2018

CU-Wireless & Eduroam – Login Issues – Resolved!

At approximately 3pm, Sep 4th: The cu-Wireless and Eduroam issues were resolved. As of 10:48 AM, Sep 4th: Problems are currently being experienced logging into CU-wireless and Eduroam. Clients can connect to the network, but have no Internet access. ITS is aware and are investigating.... More

Tuesday, August 21, 2018

Carleton Central Link via MyCarleton Portal – Unavailable

As of 11:30am, Aug 21: Problems are currently being experience when accessing the Carleton Central link within the MyCarleton Portal. ITS are aware and are investigating. If you need to access Carleton Central, alternatively you can go to https://central.carleton.ca directly. If you need to access cuLearn, alternatively you can go to... More

Monday, August 20, 2018

Carleton Central – Login Issues

Friday, August 10, 2018

Card Swipe Network Printers – Students, Faculty & Staff – Now Resolved!

As of 10:10 AM, The issues experienced earlier with the card swipe network printers have now been resolved. As of 9:45 AM, Network printers that require the card swipe (Papercut/Konica Minolta) are currently unavailable for students, faculty & staff. ITS is aware and are working to resolve... More

Wednesday, July 4, 2018

Internet Issues Due to Construction in Brewer Park: Resolved

Internet and email service on the Carleton University campus was disrupted yesterday at 10 a.m. after construction in Brewer Park severed a cable that carries our Internet links. The service provider was on site to make repairs and Internet service was restored by approximately 8:30 p.m. Thank you for your... More

Monday, June 4, 2018

Teaching Evalutation Reports Portal – Resolved!

As of 8:30am, June 5: The Teaching Evaluation Report portal has returned to normal service. As of June 4, 12:15pm: The Teaching Evaluation Report Portal https://oirp-secure.carleton.ca/teval/ is currently unavailable. ITS Support are aware and are working to resolve the issue.... More

Wednesday, May 30, 2018

Admin Network Print Services – Now Resolved!

As of 12:10pm, May 30th: This issues has now been resolved. Please contact the ITS Service Desk if problems are still being experienced. As of 9:15am, May 30th: The Admin Network Printers for faculty & staff are currently unavailable. ITS Support are aware and are working to resolve the... More

Friday, February 23, 2018

Network & Related Services – Multiple Buildings – Now Resolved!

As of 9:35 AM, Feb 23rd, the network issues experienced earlier this morning have now been resolved. As of 9:00 AM, Feb 23rd: Intermittent network connections, including CU-Wireless services are being experienced in various buildings across campus. ITS Support are aware and are... More

Monday, January 15, 2018

Lyris Listserv – Unable to send or receive messages – Now Resolved!

As of 10:10 am, Jan 15: The Lyris server has now been restored. The system is sending and receiving messages now. As of 8:30 am, Jan 15: Problems are being experienced with sending or receiving messages in the Lyris Listserv. ITS Support are aware and are investigating.... More

Wednesday, January 10, 2018

Travel & Expense Service – Off-campus access unavailable via Internet – Resolved!

As of 3:45pm, Jan 12th: Now resolved and Travel and Expense service has returned to normal. As of 1:30 PM, Jan 10th: Access to Travel & Expense Services is only available on campus or externally through the VPN service. It is not available externally through the Internet. ITS Support is aware and are... More

Tuesday, January 2, 2018

Network & VoIP Telephones Services – Tory Bldg – 3rd Floor – Resolved!

As of 10:30 AM, Jan 2nd: network services have now been restored to normal on the 3rd floor of the Tory Building. As of Mon January 2nd: due to a power outage over the holiday break, network connectivity and VoIP telephone services are currently unavailable on the 3rd floor of the Tory Building only. ... More

Wednesday, December 20, 2017

Public Folder Services – Unavailable for some Departments

As of 1:45 PM, Dec 20th: Problems are being experienced with accessing Public Folders. Some of the Departments affected are: ITS Services Facilities Management (FMP) Safety (DUS) Admissions Graduate Studies School of Business (SPROTT) Office of the Vice President Other department, not listed above, may also be affected. ITS Support are aware... More

Wednesday, December 13, 2017

Email & Upload to CUontheGO Service Restored

Update as of Wed Dec 13 – 4:30 PM: Email & Upload to CUontheGO Printing Service Restored. As of 6:26PM, Tues, Dec. 12, 2017; the email and upload service to CUontheGO is unavailable. Print service is available from a student lab computer. ITS Support are aware and are investigating.... More

Tuesday, November 28, 2017

Network & VoIP Telephone Services – 8th Flr LX & 5th Flr FR – Now Resolved!!!

Update as of Wed Nov 29 - 11:00 AM: Network service has been now been restored to 8th floor Lennox & Addington buildings and to the 5th floor of Frontenac House. Update as of Wed Nov 29 - 9:00 AM: Network and related services including VoIP Telephone services is still unavailable on the... More

Wednesday, November 22, 2017

Resolved – Phone Service Issues Campus Wide

UPDATE - All phone issues have now been resolved. === As of 9:00 AM, Wed., Nov 22: Issues are being experienced with phone service campus wide. ITS Support is aware and are... More

Monday, November 6, 2017

Resolved – Issues with CMS Website Editing

Update as of 1:15 PM, Not. 6th: The database issues we were experiencing this morning affecting cms websites have been resolved. == We are experiencing a slight technical difficulty with one of our databases this morning, the effect of which is that changes you have made this morning might not appear, or you cannot... More

Monday, October 30, 2017

Network & VoIP Telephones Services – LX – Floor 2; VS-Floors 1 & 2 – Now Resolved!

Update as of 9:30 AM, Oct 30th: The network issues experience earlier this morning on the 2nd floor of Lennox & Addington and the 1st & 2nd floors of Visualization and simulation have now been resolved. As of 8:00 AM, Mon Oct 30th: Network and related services including VoIP Telephones are currently unavailable... More

Friday, October 20, 2017

Network & VoIP Telephone Services – 4th Floor – MacOdrum Library – Now Resolved!

As of 12:00 PM, Fri Oct 20th: the network & VoIP telephone issues in the 4th floor of the Library have now been resolved. Full service was restored by 11:00 AM. As of 10:30 PM, Thurs Oct 19th, network and VoIP Telephone services are currently unavailable. ITS Network Support are aware and are... More

Wednesday, October 18, 2017

Network & VoIP Telephones – Glengarry House – 11th Floor – Now Resolved!

As of 10:30AM, Oct 19th: Network issues on the 11th floor of Glengarry House were restored and network services returned to normal. As of 9:30AM, Oct 18th: Network & related services including VoIP Telephone services are currently unavailable on the 11th floor of Glengarry House. ITS Network Support are... More

Thursday, October 12, 2017

Campus Card Kiosk’s & CU on the GO – Resolved!

As of 10:40 AM, Fri Oct 13th: Full services have been restored for the Campus Card kiosks and CU on the GO. As of 9:30 AM, Fri Oct 13th: Problems are being experienced with the Campus Card Kiosks and CU on the GO Print services. ITS Support is aware and are investigating. As... More

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