Tuesday, October 13, 2015Beware of Phishing Attempt w/Subject: RE: HELP DESK ALERT!!!Beware of phishing emails circulating on campus with the subject of "RE: HELP DESK ALERT!!". Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing attempt and it should be deleted immediately. If you have already clicked on the... MoreThursday, October 1, 2015Update: Newly-released OS X 10.11 (El Capitan) and MS Office 2011 for MacMicrosoft has released a fix to allow MS Outlook 2011 to work under OS X 10.11 (El Capitan). Please see link below for more information: http://carleton.ca/iteam/2015/mac-outlook-2011-fix-for-os-x-10-11-el-capitan/ ... MoreFriday, September 25, 2015Upgrade of Carleton’s Exchange Email for Faculty & StaffCarleton is moving the existing Exchange Email for faculty and staff service onto Microsoft’s Office 365 Cloud. Benefits: This upgrade will result in essentially unlimited storage (50GB), better protection from SPAM and malware, and support for the latest mobile devices. When: The upgrade is occurring over the summer, faculty by faculty and... MoreWednesday, September 16, 2015Google Chrome Drops Support for Netscape Plugins (i.e. Java)The latest release of Google Chrome (45.0.2454.85m, released on Tuesday September 1, 2015), has dropped support for NPAPI plugins, including Java, and Silverlight. This means that Banner or other Java based apps will no longer work in Chrome once it has been upgraded, which should happen automatically if the client uses Chrome. The only... MoreMonday, September 14, 2015Update on Carleton Central: Fully restoredNormal access to Carleton Central was fully restored at 1:00 AM this morning Sept 14th. ITS apologizes for the... MoreMonday, September 14, 2015Speech Attendant – by Name – Now Resolved!As of 10:00 AM, this morning: Issues experienced earlier this morning with the Carleton University Telephone Speech Attendant have now been resolved. As of 9:20 AM: The Telephone Services Speech Attendant by Name only is currently unavailable. Calls will be redirected to Info Carleton. Or if you know the extension of the person you... MoreSunday, September 13, 20153:30 PM Update: Problem with Carleton Central.ITS investigation of a hardware failure impacting Carleton Central is ongoing. There is no ETA for resolution at this time. Next update will be posted asap later today, Sept... MoreThursday, September 10, 2015Beware of phishing emails that appear to be from cuLearnBeware of phishing emails circulating on campus with the subject of "[CIVE2004] Registration Confirmation" and "Message Processing Failure". Both phishing emails appear to be from cuLearn. Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This... MoreFriday, September 4, 2015Alert: Access to Student Print ServiceITS technical support is investigating a problem with accessing the student print service. Problems reported around 3 PM this afternoon. No estimate for resolution available at this... MoreFriday, August 21, 2015Beware of Phishing Emails with Subject “carleton.ca” – Appears to be from Carleton UniversityBeware of phishing emails circulating on campus with the subject of "carleton.ca" and appears to be from the Carleton University. Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing attempt and it should be deleted... MoreFriday, July 31, 2015StageFright bug allows remote access to Android devicesA vulnerability has been discovered in the Android operating system that allows a remote attacker to access your entire device, including all apps, data and camera simply by having your mobile phone number. This is vulnerability is being referred to as “StageFright”. All Android based phones after and including versions 2.2 are vulnerable. An... MoreMonday, July 27, 2015Service Alert: Banner, Carleton Central – ResolvedProblems were experienced this morning, beginning at 11:25 AM, on Banner and on Carleton Central. Full service resumed at approximately 12:00... MoreThursday, July 16, 2015Service Alert: myAudit function via Carleton CentralThe myAudit function via Carleton Central will be unavailable Friday July 17th, 4:30pm-5:30pm due to emergency hardware maintenance on the host server. myAudit is the only Carleton Central function impacted. ITS apologizes for the... MoreWednesday, June 17, 2015Beware of Phishing Email with subject: Password Expiration – Appears to be from Carleton UniversityBeware of phishing emails circulating on campus with the subject of "Password Expiration" and appears to be from the Carleton University. Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing email and it should be deleted... MoreThursday, June 11, 2015Upgrade of Carleton’s Exchange Email for Faculty and StaffCarleton is moving the existing Exchange Email for Faculty and Staff service, onto Microsoft's Office 365 Cloud. Benefits This upgrade will result in essentially unlimited message storage (50GB), better protection from SPAM and malware, and support for the latest mobile devices. When The upgrade is occurring over the summer, faculty by faculty... MoreMonday, June 1, 2015Network & Related services – 5th Floor University Centre – Now Resolved!Problems were experienced earlier this morning, Monday June 1, with the network and related services on the 5th floor of the University Centre (UC). Full services was restored at approximately 1:00... MoreWednesday, May 27, 2015ITS Service Alert. Access to some CuNet applications affectedITS is currently investigating issues affecting access to some applications on Cunet. MyCarleton One, Faculty and Staff Exchange email service may be affected. No ETA for resolution at this... MoreWednesday, May 20, 2015Beware of Phishing Emails with Subject of “Hello” – Appears to be from Carleton UniversityBeware of phishing emails circulating on campus with the subject of "Hello" and appears to be from the Carleton University. Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing attempt and this email should be deleted... MoreWednesday, May 6, 2015Beware of Phishing Emails with Subject of Faculty/Staff/StudentBeware of phishing emails circulating on campus with the subject of "Faculty/Staff/Student" and appears to be from the Service Desk here at Carleton University. Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing attempt and... MoreWednesday, April 29, 2015Network & Internet Service Issues Now Resolved!At approximately 10:45 AM, Wed Apr 29th, problems were experienced with the network and Internet Services. ITS investigated and the problem has been resolved. Full service was restored at 11:10 AM.... MoreMonday, April 20, 2015Beware of phishing attempt – appears to be from Carleton University!Beware of phishing emails circulating on campus with the subject of "Submit" and appears to be from Carleton University. Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing attempt and this email should be deleted immediately.... MoreMonday, April 6, 2015Enhancements coming to cuLearn this spring!On Saturday, May 2, cuLearn will be getting its annual upgrade, going from Moodle version 2.6.2 to version 2.8.3. The annual upgrades are a means of continually improving the system. The overall look and feel will be very similar to the current version, however there will be significant improvements to the gradebook and the... MoreMonday, February 23, 2015Resolved: Student Network PrintersAs of 1:00 PM, problems continued with the Student Network Printers. ITS responded and full service has been restored as of 2:55 pm. ITS continues to monitor the service. As of 9:30 AM, Student Network Printer server was restarted and printer service has been returned to normal. As of 9:15 AM, Monday, February 23rd,... MoreThursday, February 12, 2015ITS Information Security Team Featured in Monthly SpotlightThe Information Security Team - Tim, Geoff, and Jason - assist with the safeguarding of information at the University. They provide vision and direction for developing and supporting IT security initiatives, including the development and operation of structures, programs and policies that address the needs of Carleton’s information assets... MoreThursday, January 29, 2015Resolved: Student Network Printers UnavailableProblems were experienced with the Campus Card Swipe system, early today, Jan 29 at approximately 2:50. As a result of this problem, the student network printers were also unavailable. Full service was restored at 3:00... MoreWednesday, January 28, 2015Wireless Satisfaction is Up from Last YearEach year ITS participates in Carleton's Student Satisfaction Survey as part of the ongoing effort to improve the services provided to students. This past year students were asked about their experience with wireless on campus. In order to compare results, the same questions were asked in the 2013 survey, and we are happy to report that... MoreMonday, January 26, 2015Resolved: Student Lab PrintersThis issue has now been resolved. Full services were restored at approximately 4:00 PM. As of 2:00 PM, today, Jan 26th, problems are currently being experienced with the Student Lab... MoreFriday, January 23, 2015Resolved: Access to Network drives and CuLearn restored at 2:45 PM todayAccess to Network drives and CuLearn was disrupted from 1 PM to until 2:45 PM today. ITS support services are monitoring the... MoreFriday, January 23, 2015Service Alert: Access to Network drives unavailableITS is investigationg an issue that is preventing access to the network drive space. There are reports that CuLearn may be affected also. Updates will posted as they are... MoreMonday, January 19, 2015Service Alert: Multiple Services Unavailable – Now Resolved!As of 11:00 AM, Jan19th, the ITS SQL02 server has been restarted and services has returned to normal. ITS Support will continue to investigate and monitor the hardware. Beginning on Monday, Jan 19, at approximately 10:40 AM, problems are currently being experienced with the ITSSQL02 Server. This following services are currently... MoreFriday, January 16, 2015Service Alert: cuLearn services – now back up!Problems were experienced on cuLearn this morning , Fri Jan 16 at approximately 6:45 AM. Full service was restored by 7:45 AM. ITS Support continues to investigate root cause.... MoreThursday, January 15, 2015Protecting your Smartphones and TabletsThe increased use of mobile technologies allows users to access and use sensitive University data from any location. There are a wide variety of smartphones and tablet computers that can process and store data. To protect this data, the University must ensure that appropriate safeguards are in place and maintained. The following controls must... MoreFriday, January 9, 2015Electrical Power Shutdown – Analog Telephone Services – LA, LS, SA, HCI, VSIMFacilities Management (FMP) will be performing an electrical power shutdown to Electrical panel B15-EM on Level 1 of the Loeb Building starting on Monday, January 12, 2015 at 7:00 AM. Analog telephone services (desk phones, fax lines, emergency & elevator phones) will be unavailable in the following buildings. Loeb Life Sciences Research... MoreMonday, January 5, 2015Service Alert: Some Internet Websites – Unavailable – Now Resolved!Internet issues were experienced at approximately 8:50 AM, Monday morning, Jan. 5th, 2015. ITS investigated and the problem was resolved at 9:00... MoreWednesday, December 24, 2014ITS Service Desk Closed over Holiday SeasonPlease note that the ITS Service Desk will be closed over the Holiday Season starting on Wednesday, December 24, 2014 at 12:00 PM until 8:00 AM of Monday January 2, 2015. In the event of a major system outage/emergency, please press 0 and your call will be redirected to University Safety.... More« Previous Page 1 … Page 10 Page 11 Page 12 Page 13 Page 14 … Page 26 Next » Share: Twitter, Facebook Short URL: https://carleton.ca/its/?p=12364