Staff/Faculty Email Frequently Asked Questions
If you have questions not addressed below, please do not hesitate to contact us.
About the New Staff/Faculty Email
Why are we changing systems?
Microsoft’s cloud email service better meets the needs of faculty and staff.
This decision follows the successful migration of student email to the cloud. It will align students, staff and faculty on a common platform, to simplify and improve communications and collaboration.
What other universities are using cloud-based email?
The following universities are moving to cloud-based email or are planning to do so
- Lakehead University
- Ryerson University
- The University of Alberta
- Dalhousie University
- The University of Toronto
About Moving to the New Service
When is this happening?
Beginning in spring 2014, Carleton will be running a pilot project. The Carleton community will be updated as details become available.
Will I have to do anything?
No action will be required for your desktop email. If you access email via a smartphone device, you may be required to change a configuration setting. Instructions will be provided.
Will this impact calendars and contacts?
No. Calendar items and contacts will not be impacted.
Will my email address change?
No.
Will email be unavailable during the switch?
No. The switch to the new system will be seamless.
Privacy
What steps has Carleton taken to secure my email?
To secure your email, Carleton has:
- Negotiated a contract with Microsoft ensuring it complies with Canadian privacy legislation.
- Secured your account by providing you a MyCarletonOne user id and password.
- Ensured the Carleton email system encrypts encryption.
- Conducted an audit of our email system to ensure accordance to industry standards.
- Followed best practices by engaging a third party to perform a Privacy Impact Assessment.
What steps can I take to secure my email?
To secure your email, you should:
- Keep your password private.
- Sign out of your webmail when done.
- Use email appropriately – do not send sensitive information by email. For example, never share your Social Insurance Number, driver’s licence, credit card number or passwords.
Will the contents of my email be shared with anyone?
Unless required to do so by law, the content of your Carleton provided email account is not shared.
Will my personal information be subject to government access?
The content of any email system, regardless of where it is stored, is subject to legislation such as the Anti-Terrorism Act in Canada and the Patriot Act in the U.S. The Canadian and U.S. governments share information they obtain via this legislation with each other, with regard to criminal investigations.