If you have any questions our FAQ can’t answer about your student account, we invite you to contact our department. Student Accounts is available Monday to Friday between 8:30am and 4:30pm. The Student Accounts Office is closed when the University is closed, please refer to the academic schedule.

Visit the office: 301 Robertson Hall – No appointments required. Please note that you must complete the screening on CuScreen to come onto campus/to enter a university building.

Telephone: 613-520-2600 x3626

Email: student_accounts@carleton.ca

Please remember that all email communication must come from your Carleton University email address and include your student number in order for our department to release financial information. We strive to respond within 1-3 business days, however, during peak periods, our response time may be longer.