Payment from Outside Canada

CIBC International Student Pay

Note: You do NOT need to go to a CIBC branch or have a CIBC bank account to use this service.

Our preferred method for international payments is CIBC International Student Pay. Carleton University has partnered with CIBC to provide a secure, fast, easy and cost-effective method for you to pay your tuition fees in your home currency from anywhere in the world, at any time. Gain access to live, preferred Foreign Exchange rates offered exclusively to Carleton students by CIBC, and held for you for 72 hours (excluding weekends). Save money on exchange rates and banking fees, ensuring the full value of your payment reaches Carleton University.

Pay your Tuition Online, with Preferred FX Rates and $0 Transfer Fees!

With the CIBC International Student Pay secure online portal, you can pay your tuition & school fees directly online and get access to digital payment methods and e-wallets, with over 130+ payment currencies supported.

CIBC International Student Pay Supports your Preferred Payment Methods

Make your payment in 4 simple steps

1. Access the secure CIBC portal by logging in Carleton Central and navigate to Registration, then Student Accounts and click on the International Currency Transfer link to be redirected to CIBC International Student Pay. This will ensure that your name and student number have been attached to your payment.
2. Select your country of payment and the payment amount in CAD ($).
3. Pick your preferred currency and method of payment.
4. Enter your student and payer details and click Submit!

*Additional steps may be required depending on the payment method selected.

For more information on the program, please review the following country-specific documents. Note we recommend using the CIBC portal for any international payments.

• Payments from anywhere outside of Canada: English
• Payments from India specific: English | Hindi
• Payments from China specific: English | Chinese (Simplified)

Benefits of Using CIBC International Student Pay:

• Enhanced student experience: pay directly to Carleton University in your preferred currency (130+ currencies supported) and method (Bank Wire, Debit/Credit Card, Direct Debit (ACH), China UnionPay, Alipay and WeChat).
• Access to live, preferred Foreign Exchange rates: With CIBC International Student Pay, you’ll have access to preferred foreign exchange rates exclusively provided to Carleton students.
• End-to-end payment tracking: track your payment anytime, anywhere using the unique reference ID generated for each transaction.
• Continuous status updates: receive notifications until your payment is processed.
• Enhanced security: as a Tier 1 global Financial Institution, make payments with ease of mind knowing your transfer of funds is done efficiently and securely.
• 24/7 multilingual support: get access to 24/7 support by clicking here.

Watch the tutorial video below to learn more about CIBC International Student Pay. Also available in French, Hindi, Spanish, Chinese (simplified) and Chinese (traditional). For more information, we encourage you to visit CIBC’s International Student Pay website or their FAQ page. For 24/7 multilingual support, please click here.

Convera

Carleton University has partnered with Convera (formerly WUBS GlobalPay) to provide a fast, easy and affordable way to pay tuition and other fee costs in a student’s local currency. This platform allows you to pay locally from your home bank, saving money on exchange rates and banking fees, ensuring the full value of your payment reaches Carleton University.

Step-by-Step Instructions

Step 1: Access Convera

• Accessing Convera’s platform via Carleton Central/Student Accounts will ensure that your name and student number have been attached to your payment.
• Login to Carleton Central and navigate to Registration, then Student Accounts and click on the International Currency Payment link to be redirected to the Convera’s platform to set up your payment.

Step 2: Enter Details

• Choose the country you’re paying from and enter your payment amount in Canadian dollars. Uncheck the ‘include’ box for empty fields. Get quote.
• Your payment is shown in both Canadian dollars and your local currency. Select your payment method.
• Confirm student details are accurate. Select next.
• Select student or complete the fields as listed if payer is not the student. Review and agree to terms of use. Proceed to payment.
• Your quote valid for 72 hours will be emailed to you. You can also print it by selecting print instructions.

Step 3:  Make Payment

Complete your student payment transaction based on the payment method you selected within 72 hours.

• Online, or
• Bank Transfer, or
• In-Person

Step 4: Track It

• Track your payment status by email and SMS (data rates may apply)

https://students.convera.com/#!/tracking

Important:  Each new payment requires a new quote.

NOTE: In the event your account is in a refund position, we must send the refund back to the original sender’s account. Refunds will use the exchange rate valid at the time the refund is processed. Student Accounts will not issue a refund in Canadian funds.

Payment Video – English

Payment videos in other languages are also available.

Have Questions?

Carleton University has partnered with Flywire to accept payments from international students worldwide. Easily and securely make education payments in your own currency, using local payment methods from the safety and convenience of your home. With real-time tracking and around-the-clock multilingual support, millions of students and families around the world trust Flywire for payment processing.

To pay now:

• Access Flywire’s platform via Carleton Central/Student Accounts ensures that your name and student number are attached to your payment.
• Login to Carleton Central and navigate to Registration, then Student Accounts and click on the International Currency Payment link to be redirected to the Flywire’s platform to set up your payment.

DID YOU KNOW?

• Flywire is the global market leader for education payments, the trusted choice of millions of students, thousands of institutions and hundreds or recruitment agents and partners worldwide.
• Flywire offers convenient payment options from over 240 countries and territories, in more than 140+ currencies.
• Flywire supports a variety of local payment methods including bank transfers, credit cards, e-wallets and more.
• Flywire guarantees payment as soon as funds are received in any of our accounts around the world.
• Flywire offers peace of mind by providing real-time payment tracking every step of the way through email, in-app and text alerts.
• Flywire offers around-the-clock multilingual support via email, phone or live chat.
• Flywire provides a secure and streamlined refunding process with automatic tracking notifications.
• Flywire’s internal controls ensure that funds are secure and protected against fraud.
• Flywire provides a Best Price Guarantee: if you find a better exchange rate at your bank within two hours of booking a local currency bank transfer with Flywire and send us a quote from your bank, we will match it.

Resources from Flywire:

How to make a payment with Flywire | More information for students | Around-the-clock multilingual support

General:

What kinds of fees can I pay using one of these international payment methods?

The amount being transferred to Carleton University should be only for tuition, fees and other charges on your student account.  Tuition and fee charges are expected to be paid by the fee payment deadlines.  Refer to Carleton Central for the most current balance on your student account.  Additional amounts for personal expenses should not be sent to Carleton University.  Should your student account have a valid credit balance due to course changes, our office will follow the standard refund policy.

If I pay in my local currency, will the university receive Canadian (CAD) dollars?

Yes. The full value of your payment is delivered to Carleton University in Canadian dollars (CAD).

How can I find out the amount I owe in my local currency?

Once you have selected your country from the drop-down list, and the amount you want to pay in Canadian dollars (CAD), the quote will automatically display the amount due in your local currency.

What do I do if my currency is not available?

If your currency isn’t available, you can complete your payment in another major currency including USD, EUR, GBP, etc…

What do I do if some information was missed by my bank when transferring the payment?

If your bank forgot to include your payment reference number, there is a possibility that your payment will be delayed.

If you used CIBC International StudentPay, please contact them immediately by email at studenthelp@cibc.com.

If you used Convera (formerly WUBS GlobalPay), please contact them immediately by email at studentsupport@convera.com.

Please have the following information available:
Student Name
Student ID
Transaction Reference Number
Date of Transaction
Amount

If you used Flywire, please contact them immediately by via their contact form.

How long does it take for the payment to be deposited into the University’s account?

On average, transactions made online will be processed within 14 days.

CIBC International StudentPay: You can see the status of your payment anytime by selecting Track your Payments on the CIBC International StudentPay portal.

Flywire: You can see the status of your payment via the tracking link sent to you with your payment.

Why do I have to complete my payment within 72 hours?

If you are making an online payment directly on the portal, your transaction is considered final. For bank wires, the foreign exchange market is dynamic, and prices are changing continuously.

To protect you from this volatility, CIBC International StudentPay, Convera (formerly WUBS GlobalPay) and Flywire are able to offer protection for a period of 72 hours, excluding weekends and Canadian holidays. You have 72 hours to go to your local bank to submit the bank wire.

What happens if I bring the quote to my bank after the 72 hour time frame?

After 72 hours, the exchange rate listed on your quote will no longer be valid. You will need to return to Carleton Central to initiate a new quote.

CIBC Specific Frequently Asked Questions

Can I pay in a currency other than my local currency?

Yes. We recommend using your home currency because of the preferred foreign exchange rates CIBC International StudentPay offers, but you do have the option to make payments in USD, CAD, and other major currencies.

How will I know when my payment is received?

You will receive an email notification from CIBC International StudentPay advising you that your funds have been received and processed. Please allow 14 days for your payment to be processed by the finance team at Carleton.

You can see the status of your payment at any time by selecting Track your Payments on the CIBC International StudentPay portal.

I lost my instruction sheet. How can I get another copy of it?

You can view your instruction sheet by logging into the CIBC International StudentPay portal and clicking on the Transaction History page to resend the instruction sheet. Your instruction sheet will then be emailed to the email address we have on file.

Convera (formerly WUBS GlobalPay) Specific Frequently Asked Questions

What are the advantages of using the Convera’s platform?

Convera provides the following benefits:

• You make payment in the currency of your choice. This amount is then converted to Canadian dollars and applied to your Carleton University student account.
• There are NO transaction charges from Convera or Carleton University, though you may be charged a transaction fee by your bank.
• The exchange rate quote is valid for 72 hours after the transaction is initiated.
• The exchange rate is competitive when compared to your financial institution’s retail rates, and bank service fees may be reduced since the transaction is initiated as a local transfer.
• Payments include your reference information to ensure your payment reaches your Carleton University student account quickly, typically two to five business days after your bank initiates payment.

Currencies Accepted for International Currency Transfer

The following local currencies can be used to initiate a transfer. Additionally, major currencies, such as USD or EUR can be used if local currency is not available.

Notes: