Welcome to Information Technology Services (ITS). Our team of 120 professional services staff provide enterprise IT solutions and services to support the learning, teaching, research, and administrative goals of Carleton University.

Our services include accounts and passwords, email, phone, wireless and internet, campus computers, Carleton.ca websites and more.

Need help?  Visit our Online Help Centre or contact the ITS Service Desk.

Quicklinks

View Quicklink: Accounts & Passwords

Accounts & Passwords

MyCarletonOne account info for students, staff, and faculty

View Quicklink: New to Carleton

New to Carleton

IT info for Faculty, Staff & Students

View Quicklink: IT Security Policies

IT Security Policies

Check out our security policies and procedures.

View Quicklink: Working From Home Checklist

Working From Home Checklist

How you can prepare yourself for working from home

News

Thursday, September 19, 2024

Microsoft Copilot is the University’s Recommended Generative AI Platform

Do you use ChatGPT or another generative AI platform for university business? If so, you may not realize that university owned data is being ingested by the large language model and potentially used to train it. For university owned data, it is advised that copilot.microsoft.com is used. Why ITS Recommends Microsoft Copilot When users... More

Thursday, October 24, 2024

Cybersecurity Month: Four Ways to Protect Yourself from Phishing Attacks

Cybersecurity Month takes place each October, and this year ITS is sharing tips to help keep the Carleton University community cyber safe. One of the most widely observed kinds of cyberattacks is phishing, a type of cyberattack where attackers use fraudulent emails, SMS texts and phone calls to solicit sensitive information or deploy malicious... More

Tuesday, October 8, 2024

Communications Hub Provides a Strategic Lens in Support of Finance and Administration Goals

With the goal of supporting the Finance and Administration Strategic Plan, ITS developed and launched its internal Communications Hub in early 2024. The hub adds a strategic lens to any communication that leaves ITS and provides a consistent communications approach, ensuring our partners and colleagues experience ITS as professional, innovative,... More

Monday, October 7, 2024

IT Policies Streamlined to Provide Practicable Guidance to Stakeholders

Following recommendations from the 2020 Distributed Computing Audit, the university committed to significantly reduce and streamline IT policies to provide practicable guidance to all Carleton IT stakeholders. To achieve this outcome, consultations with key stakeholders were undertaken between 2021 and 2022, with policy development and approval... More

Friday, October 4, 2024

Digital Steering Committee Launched, Total Cost of Ownership Lens Adopted

Following the launch of our Digital Strategy and Roadmap in 2023, the first meeting of the renewed Digital Steering Committee (DSC) was held in Fall 2023 with representation from senior leaders across campus. During the initial meeting, DSC members received a governance update before learning more about cybersecurity and the Enterprise Resource... More

Thursday, October 3, 2024

Information Security Interest Group Provides an Open Forum for Cybersecurity Professionals and Stakeholders

The Information Security Interest Group (ISIG) meets monthly to discuss new initiatives and updates relating to cybersecurity on campus. Led by ITS, the ISIG group contains members of Carleton’s Computing Service Units (CSUs) and aims to provide this group with information about key security developments at Carleton, while relaying up-to-date... More

Wednesday, October 2, 2024

New CIO Engagement and Communications Strategy Enacted

To effectively engage and communicate with internal and external stakeholders, ITS has developed an Engagement and Communications Strategy for the CIO. The strategy will work to enhance visibility and accessibility of the CIO, foster a culture of open communication and collaboration, and ensure alignment with the university’s strategic... More

Tuesday, October 1, 2024

Research Computing Services Marks 10-Year Anniversary

2024 marks the 10-year anniversary of the Research Computing Services (RCS) team within Information Technology Services (ITS). RCS provides the Carleton University research community a broad range of supports, and works closely with researchers to develop purpose-built software that furthers their research programs. RCS assists Carleton research... More

Monday, September 30, 2024

cuTheme and RDS Coalesce Ahead of Campus-Wide Rollout

cuTheme, Carleton University’s new web template with an enhanced design, feel and functionality, grew a great deal in 2023-2024. Powered by WordPress and its new Gutenberg editor, cuTheme is underpinned by the Raven Design System (RDS) which provides web managers across the university with a common, block-based visual language. RDS was developed... More

Friday, September 27, 2024

Advanced Protection Features Boost Existing Cybersecurity Defences

Several advanced protection features were added to ITS’s existing suite of cybersecurity defences during the 2023-2024 academic year. Microsoft Extended Detection and Response (XDR), formerly Microsoft Defender, went live in August 2023 and is now helping ITS better identify, detect and investigate advanced threats directed at Carleton... More

Thursday, September 26, 2024

UPS Upgrade Helps Minimize Service Disruptions

ITS has made infrastructure changes that gives the university a proactive stance against increasingly volatile weather events, as well as power disruption from other sources. Uninterruptible Power Supply (UPS) upgrades in both the Pigiarvik (PKDC) and MacOdrum Library (MLDC) data centres provide backup power and minimize service disruptions. In a... More

Wednesday, September 25, 2024

Digital Workplace Strategy Enhances Automation, Business Intelligence and AI

ITS worked to develop its digital workplace strategy throughout 2023-2024, with several transformative initiatives powered by Microsoft 365 tools under way. Automation of recurring internal processes is being built through Power Automate, while self-serve business intelligence through Power BI is poised to speed up internal reporting procedures.... More

Tuesday, September 24, 2024

Discovery Phase Launched for Enterprise Resource Planning Modernization

The discovery phase of the Enterprise Resource Planner (ERP) modernization project was launched in 2023-2024. Enterprise Resource Planning systems are comprehensive and integrated software solutions used by organizations to manage, streamline and automate administrative processes and functions across departments while centralizing data to enhance... More

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