Tuesday, October 27, 2020

Phishing Emails circulating on campus that appear to be from Carleton President

Please beware of recent phishing emails circulating on campus that appear to be from our President in which you are asked to purchase gift cards. These messages are NOT from the President of the university. If you receive a suspicious message, do not click on any links and do not reply. See an example... More

Wednesday, October 7, 2020

Contact ITS via Chat!

ITS is happy to introduce a new Chat feature, that allows customers to interact with Service Desk agents in real time.  All staff, faculty and students can sign onto the Customer Portal and click on the Chat icon in the lower right corner to start a conversation.  Each interaction is transcribed into a Jira... More

Thursday, October 1, 2020

Banner 9 Forms Upgrade is Complete

ITS is pleased to announce the forms upgrade from Banner 8 to Banner 9 is complete. The upgrade introduces a new modern user interface, improved search functionality, expanded browser support (no longer limited to IE), and is mobile friendly. The cutover to Banner 9 for forms will take effect on November 2nd. As of... More

Wednesday, September 9, 2020

ITS Service Desk Customer Portal

In addition to traditional contact methods like phone or email, ITS is happy to announce a new tool available to our clients that we hope will improve your ITS engagement experience.  Effective immediately, all Carleton staff, faculty and students can now log onto our Jira Service Desk Customer Portal here: https://carleton.ca/its/customerportal/... More

Friday, August 28, 2020

Phishing Emails circulating on campus that appear to be from Payroll

Please beware of phishing emails circulating on campus that appear to be from Payroll, with a subject of “August Payroll\Benefit Notice!" This is not from Carleton’s Payroll department. Do not respond to it as it’s a phishing attempt. If you clicked on this link or have already responded to this email, please change your... More

Monday, July 20, 2020

Beware of Scammers calling saying they are from the University

Please beware of telephone calls where the caller indicates that they are calling from Carleton University. Members of the community have reported receiving suspicious calls from individuals pretending to be from the University.  These are a type of phishing scam called vishing. Signs that a telephone call may be a vishing scam: Call display... More

Friday, June 26, 2020

OVPRI and ITS Collaborate to Support Researchers

The Office of the Vice-President (Research and International) (OVPRI) and Information Technology Services (ITS) are collaborating on a number of initiatives to enhance IT support for researchers. Initiatives Completed Over the past two years, ITS and OVPRI have collaborated to deliver on the following initiatives: Andrew Schoenrock accepted the... More

Thursday, May 14, 2020

Phishing Email circulating on campus – Appears to be coming from the President’s Office

Please beware of phishing emails circulating on campus that appear to be from the President's Office or President's Office Staff, with the subject of:  "Sexual assault between a student and our staff" See sample of phishing email below:                   This email may have included an attached... More

Friday, May 8, 2020

Phishing Emails circulating on campus that appear to be from Carleton President

Please beware of phishing emails circulating on campus that appear to be from our President and Vice-Chancellor with the subject of:  "IMPORTANT UPDATE ON COVID-19 OUTBREAK AMONG OUR STAFFS" See sample of phishing email below:                           This email may have included... More

Thursday, April 30, 2020

Phishing Email – RE: “Canada Payroll” – Appears to be from the “Payroll Admin Department”

Please beware of phishing emails circulating on campus that appear to be from the “Payroll Admin Department” and have a subject of “Canada Payroll”.  This is a phishing email and should be deleted immediately. Please see sample below:                 If you have already responded to this email,... More

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