The infographic below highlights some of the activity we saw in the month of May. Click on the image for a larger view. Accessible transcript is included below the image.
In May the ITS Service Desk responded to 2514 inquiries via phone, email, or walk-in.
- Email: email@example.com
- Phone: 613-520-3700
Surveys are issued to determine the overall satisfaction rate with the service desk. This month’s rate was 95%.
Email: Over the last couple of months higher ed institutions have seen a dramatic increase in the amount of malicious content contained in emails (shown below). At Carleton, over 80% of email messages coming into our email gateway were blocked by our spam blockers.
Graph displays an increase in malware in higher ed. The numbers are under 500,000 until March 2016 at which time they spike to over 3,000,000. There is then a drop in April and then another spike in May – over 4.5 million.
ITS Website Traffic: Here is where the 31,294 visits to carleton.ca/its came from in May:
- 54% came from search engines
- 30% came from referrals (other websites)
- 16% came directly to the site