On Tuesday April 26th personal DID numbers (example 613-520-4567) are being converted to Carleton’s phone number (613-520-2600 ext. 4567).  This change is being done in order to be consistent in representing Carleton to the outside community.

Anyone dialing an old DID number (example 613-520-4567) will be automatically routed to Carleton’s speech-activated attendant.  At that point they will be prompted to either say the persons name or enter the extension (ext. 4567).  This re-routing will be in place until the end of 2016.  Beginning in 2017, callers must dial 613-520-2600 and then enter the extension number or state the person’s name.

If you have a personal DID number, please consider the following changes that you/your department may need to make:

  • Business cards. If you order new business cards, please ensure your phone number is now listed as 613-520-2600 ext. xxxx (use your extension here). You can use this number format now as it will work prior to the conversion.
  • Websites. Update any departmental websites or contact lists where your DID number may be listed.
  • Contacts. You may wish to inform your colleagues and friends about the changes they will notice when they call you after the conversion.
  • Voicemail. You may wish to update your voicemail to alert your callers about the number change.

ITS will ensure that the online phone directory and speech activated-attendant is updated to reflect the new number.

If you have any questions, please contact the ITS Service Desk at ext. 3700 or by email at its.service.desk@carleton.ca