Archives: Phone

Wednesday, December 14, 2022

Tip: Secure your iPad, iPhone, Mac. Keep your OS up to date

If you can do just two things to secure your device(s), make them: Have a passcode; and Keep your OS up to date! What to do? On your iPhone or iPad: Settings > General > Software Update… On your Mac: Apple menu > About this Mac > Software Update… Latest OS versions Released 14 Dec 2022:... More

Friday, May 17, 2019

Reimbursements of Personal Mobile Cellular Expenses Ceasing Effective June 1st, 2019

Effective June 1st, 2019, Carleton will no longer reimburse personal mobile/cellular plans charged to operating or ancillary funds.  As per the Acquisition of Wireless Cellular Services Policy, the majority of employees who require a mobile device will need to transfer to Carleton’s Corporate plan. This policy, which came into effect April... More

Thursday, May 9, 2019

Changes to Mobile Services Billing

A recently approved policy includes some changes to mobile services billing which may impact those that are not on the Carleton Corporate plan and are being reimbursed for a personal plan for university business. Effective June 1, 2019 Carleton will no longer reimburse personal plans. Employees who require a mobile device to their job... More

Friday, October 5, 2018

New Acquisition of Cellular Services Policy

Carleton University manages commercial agreements with wireless providers. Effective June 1, 2019, all full-time faculty and staff requiring a mobile device for business purposes are required to use the University’s centrally managed corporate account. Carleton University permits the use of a corporate device for personal use providing it is in... More

Friday, July 6, 2018

Changes to Mobile Services Billing

A recently approved policy includes changes to mobile services billing which may impact individuals who are not on the Carleton Corporate plan and are being reimbursed for a personal plan for university business. Prior to the policy, the university was covering all expenses incurred on mobile devices. The new policy, titled Acquisition of Wireless... More

Thursday, December 15, 2016

Introducing our New Online Help Centre

Along with our new name (ITS), we are also happy to introduce our new Online Help Centre. This is where you will now go to find documentation, video tutorials, and FAQs to help you do you what you need to do - such as connecting to the CU-Wireless, changing your MyCarletonOne password, setting up your voicemail,... More

Monday, October 10, 2016

Protect your Mobile Devices

October is Cyber Security Awareness Month.  We all have a key role to play in keeping our home computers and personal devices secure online. We also play a big part in keeping our businesses safe from cyber threats. This week we’re talking about protecting your computers and mobile devices. Risks to mobile phones, especially... More

Wednesday, September 14, 2016

Use an iPhone? Avoid Data Overage Charges by Turning off Wi-Fi Assist

In iOS 9, Apple added a new feature called Wi-Fi assist. When you’re using a bad Wi-Fi connection, it switches over to cellular data. (Typically, your phone switches over to a cellular connection when Wi-Fi becomes unavailable. With Wi-Fi Assist, it kicks in when Wi-Fi meets what it deems as a “poor” connection.)  To... More

Thursday, June 2, 2016

Secure and Protect your Mobile Devices

The increased use of mobile technologies; e.g.; laptops, smartphones, tablet computers, and portable storage devices, enables the processing, accessing and storage of sensitive University data outside of the physical and logical security boundaries of the University’s network. To ensure the confidentiality, integrity and availability of... More

Thursday, May 19, 2016

ITS Infographic: April Stats

The infographic below highlights some of the activity we saw in the month of April.  Click on the image for a larger view.  Accessible transcript is included below the image. Accessible Transcript ITS Stats - What Happened in April We provide enterprise IT solutions and services to support the learning, teaching, research, and administrative... More

Monday, April 18, 2016

Personal Direct-Inward-Dial Phone Numbers are Being Eliminated

On Tuesday April 26th personal DID numbers (example 613-520-4567) are being converted to Carleton’s phone number (613-520-2600 ext. 4567).  This change is being done in order to be consistent in representing Carleton to the outside community. Anyone dialing an old DID number (example 613-520-4567) will be automatically routed to Carleton’s... More

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