The ITS Service Desk is now offering expanded, after-hours services for those in need of IT assistance.
ITS at Carleton is piloting an initiative to provide after-hours service to Carleton community members in need of help, such as MyCarletonOne (MC1) password resets, Office 365 advice and guidance regarding ITS services.
Our full-service offering will continue to be delivered during the normal operating hours of Monday to Friday from 8:30 a.m. to 4:30 p.m. but Carleton community members in need of assistance can now contact the Service Desk at any time.
This is a 10-month pilot program that will run until September 2022, after which the need for expanded service hours will be assessed and a permanent after-hours service offering considered.
This pilot project has been made possible in close consultation with CUPE 2424.
Learn more about the ITS Service Desk here and visit the ITS Service Desk Customer Portal to raise a service request or report an IT related incident.