Wednesday, October 9, 2013
ITS Service Desk – September Stats
4,302 Tickets Opened In September alone, the ITS Service Desk opened 4,302 service request tickets. This was 230 tickets more than last September. 62% First Call Resolution 62% of all calls made to the Service Desk in the month of September were handled directly by the Service Desk, on that first point of contact,... More