Tuesday, July 22, 2025

New Self-Service Password Reset Process

ITS is introducing a new Self-Service Password Reset service for faculty and staff CUNET accounts that makes changing or recovering your password easier at anytime and anywhere. This service allows you to: Change your password (if you still know it) Reset your password (if you have forgotten it) While our Service Desk is always... More

Monday, July 21, 2025

Discover Carleton’s New AI Resource Hub

Artificial intelligence is reshaping how we teach, learn, and work—and now there’s a one-stop destination to help you keep up! Carleton’s new AI resource hub is a website designed to support instructors, researchers, staff, and students as they explore the possibilities of AI in education and beyond. Whether you're curious about how to use... More

Wednesday, April 9, 2025

OneDrive Storage Limits Are Coming

In response to Microsoft’s changes in global storage limits for universities and colleges, Carleton University is putting Microsoft 365 storage limits in place. Over the next few weeks, we will focus on reducing the university's OneDrive storage. We need your help to reduce our Microsoft storage footprint and better optimize our Microsoft... More

Thursday, March 6, 2025

Maintain the Microsoft Authenticator: Disable Features that Auto-Offload Apps

All students, faculty and staff members should be informed of an important step they may need to take to ensure seamless access to our university's systems using Multi-Factor Authentication (MFA). Why is this important? The Microsoft Authenticator app is a vital tool for verifying your identity when accessing university services. If this app is... More

Tuesday, December 17, 2024

Phishing Scams to Watch Out For During the Holiday Break

As we approach the holiday break, ITS encourages the Carleton University community to be on the lookout for phishing scams. What are the Various Kinds of Phishing? Phishing can take many forms including some of the following: Email phishing: The most commonly used and known kind of phishing is email phishing. The culprits that... More

Thursday, December 5, 2024

New VPN Requirement for Gravity Forms

Effective today, all web administrators who wish to access files uploaded via Gravity Forms, or to export entries from a form, will be required to be on VPN. This applies to all administrators, including those who are physically located on campus when attempting to access or export form... More

Thursday, October 24, 2024

Cybersecurity Month: Four Ways to Protect Yourself from Phishing Attacks

Cybersecurity Month takes place each October, and this year ITS is sharing tips to help keep the Carleton University community cyber safe. One of the most widely observed kinds of cyberattacks is phishing, a type of cyberattack where attackers use fraudulent emails, SMS texts and phone calls to solicit sensitive information or deploy malicious... More

Tuesday, October 8, 2024

Communications Hub Provides a Strategic Lens in Support of Finance and Administration Goals

With the goal of supporting the Finance and Administration Strategic Plan, ITS developed and launched its internal Communications Hub in early 2024. The hub adds a strategic lens to any communication that leaves ITS and provides a consistent communications approach, ensuring our partners and colleagues experience ITS as professional, innovative,... More

Monday, October 7, 2024

IT Policies Streamlined to Provide Practicable Guidance to Stakeholders

Following recommendations from the 2020 Distributed Computing Audit, the university committed to significantly reduce and streamline IT policies to provide practicable guidance to all Carleton IT stakeholders. To achieve this outcome, consultations with key stakeholders were undertaken between 2021 and 2022, with policy development and approval... More

Friday, October 4, 2024

Digital Steering Committee Launched, Total Cost of Ownership Lens Adopted

Following the launch of our Digital Strategy and Roadmap in 2023, the first meeting of the renewed Digital Steering Committee (DSC) was held in Fall 2023 with representation from senior leaders across campus. During the initial meeting, DSC members received a governance update before learning more about cybersecurity and the Enterprise Resource... More

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