Monday, December 22, 2014Service Alert: BlackBerry Services – Now Resolved!As of 9:30 AM, December 22, 2014: the problems experienced yesterday and today, have now been resolved. Full service was restored at 9:20 AM. As of Sunday, December 21, at approximately 2:07 PM, problems are currently being experienced with the BES server. All BlackBerry services including Outlook email are unavailable. ITS Support is... MoreThursday, December 11, 2014Wireless Access Continues to Expand on CampusLast month exterior wireless access points were added around the following buildings: Robertson Hall Staecie Building Paterson Hall Herzberg Building The access points were strategically positioned in highly trafficked areas to ensure coverage between buildings. For example, you will remain connected to the wireless network as you move... MoreTuesday, December 2, 2014Beware of Phishing Emails with Subject of “Administrator Help Desk”Beware of phishing emails circulating on campus with the subject of "Administrator Help Desk". Do not reply to the message, do not click on the link within the body of the message and do not provide your email account information. This is a phishing attempt and this email should be deleted immediately. If you have already clicked on... MoreFriday, November 28, 20146 Tips for improving IT securityEach individual has a responsibility for information security. Here are some simple and easy steps you can take to improve security. Never share your passwords. If someone does not have a password to gain access to a resource, they probably were not supposed to have it in the first place. Do not open suspicious... MoreMonday, November 24, 2014Service Alert: Travel & Expense Error – Work-A-RoundClients launching Travel & Expense module may encounter a browser error. This error can be resolved by simply clearing your browser's cache. This fix is a one-time occurrence and therefore it should not appear again. If you have any problems or questions please direct them to the ITS Service Desk.... MoreThursday, November 20, 2014Beware of Phishing Attempts with Subject of “FACULTY/STAFF/EMPLOYEE”Beware of phishing emails circulating on campus with the subject of "FACULTY/STAFF/EMPLOYEE". Do not reply to the message, do not click on the link within the body of the message and do not provide your email account information. This is a phishing attempt and this email should be deleted immediately. If you have already clicked on the... MoreTuesday, November 18, 2014Service Alert: Network Printer Services – Staff & Faculty – ResolvedProblems with printing to the Admin Network Printers was experienced this morning starting at 8:00 AM, Nov 18. Full service was restored by 10:15... MoreFriday, November 14, 2014Beware of Phishing Attempt which appears to be from the Apple iTunes StoreBeware of phishing emails circulating on campus with the subject of Your Apple ID was just used to download Falls Away 3.00$ by Childhood from the iTunes Store Your receipt No.1406827500" which appears to be from "Apple iTunes Store". Do not reply to the message, do not click on the link within the body of the message and... MoreWednesday, November 12, 2014Phishing Attempt – Subject: “IT-Service” or “Exceeded Mailbox Quota”Beware of phishing emails circulating on campus with the subject of ‘IT-Service' or "Exceeded Mailbox Quota". Do not reply to the message, do not click on the link within the body of the message and do not provide your email account information. This is a phishing attempt and this email should be deleted immediately. If you have... MoreWednesday, November 12, 2014VoIP Telephones & Network Service – 7th Floor Canal Building – Resolved!VoIP Telephones & Network connectivity issues were experienced on the 7th Floor of the Canal Building this morning, Nov 12, 2014 starting at 7:00 AM. Full service was restored by 8:45... MoreMonday, November 10, 2014CU-Wireless Services – Russell/Grenvile House – Floors 1, 2, 3, & 4 – Now Resolved!At approximately 2:30 pm, Nov 10: A partial CU-Wireless outage was experienced in the Russell / Grenville House, affecting floors 1, 2, 3, & 4. This problem was due to the power outage experienced over the weekend which resulted in equipment failure. Full service was restored at 1:30 PM on Tues, Nov 11,... MoreMonday, November 10, 2014Introducing Carleton’s IT Service Catalogue, a campus-wide directory of IT ServicesWith numerous providers of IT Services across campus, Carleton's IT Strategic Plan identified "Simplifying access to IT Services" as one of its 3 key initiatives. The MacOdrum Library, Teaching and Learning Services, the IT support groups in each of our Faculties, and ITS have worked together to create a campus-wide directory of IT Services.... MoreMonday, November 10, 2014VoIP Telephones & Network Issues – St. Patrick’s Building – Now ResolvedOn Monday, November 10, 2014 at 8:00 AM to 10:00 AM, VoIP Telephones and Network problems were being experienced in the St. Pat's building. Clients in the Life Sciences building may have also been impacted as... MoreFriday, October 31, 2014Laptop and USB Theft PreventionTheft on campus accounts for tens of thousands of dollars worth of personal and university property loss every year. Along with the financial burden comes the loss of valuable personal and academic information. To protect your laptop: Most laptop theft occurs when devices are left unattended. To prevent laptop theft: Never leave your laptop... MoreThursday, October 30, 2014CourseLeaf Curriculum Management System – Unable to Login – Now ResolvedAs of Thursday, Oct 30th, at 4:00 PM this issue was been resolved. As of 9:47 AM, today, October 30, 2014, clients may experience service disruptions to the CourseLeaf Curriculum Management System as there is a problem with CUNET Authentication. Other systems may also be affected. ITS is investigating.... MoreThursday, October 23, 2014Protect Your Computer Against VirusesThe Carleton University IT environment is not like a home network or most corporate networks in that computers are constantly joining and leaving our network. This poses an ongoing risk that these computers will introduce new viruses into our network. With respect to viruses, it is important to be aware that: The impact of having... MoreMonday, October 20, 2014Remote Desktop Services – Now Resolved!Update: The RDS desktop service has now been restored to normal service. Full service was restored on Tuesday, October 21st, 2014 at 9:45 AM. As of 4:00 PM, Monday, October 20th: The Remote Desktop Services, formerly called Terminal Services, are currently unavailable. There is no access to Student Lab software listed under the Remote... MoreWednesday, October 15, 2014Carleton Unveils New University Home PageWeb Services and the Department of Communications are proud to announce the launch of the new Carleton homepage. The new responsive design, developed by Web Services, provides an optimal viewing experience that adapts to the screen size of any device and features a top space for quality photos and an auto-complete search function. Based on... MoreWednesday, October 15, 2014Service Alert: Firewall issues – Multiple Webpages affected – Resolved!Problems were experienced to multiple web sites including Banner earlier this afternoon (1:50PM). ITS investigated and service was returned to normal at approximately 2:10 PM.... MoreTuesday, October 14, 2014Simple Tips to Keep you and your Information SafeWe each have a role to play in keeping our information, and ourselves safe online. Here are some easy ways to keep you and your information safe: Never share your passwords. If someone does not have a password to gain access to a resource, they probably were not supposed to have it in the first... MoreThursday, October 9, 2014ITS September Stats [INFOGRAPHIC]September is the busiest time of the year for many departments at Carleton, ITS notwithstanding. The infographic below highlights some of the activity we saw in the month of September. Click on the image for a larger view.... MoreTuesday, October 7, 2014How to Recognize a Phishing EmailIf you receive an email from an address you don't recognize, your first thought should be: is this email legitimate? But know that malicious emails can also come from an address that you do recognize - perhaps their account got hacked and is now being used to spam people. It's important to be able to... MoreWednesday, October 1, 2014Exchange / Outlook Email – Intermittent issues – Now Resolved!Beginning at 2:50pm today, Oct 1, 2014, intermittent problems were experienced with sending and receiving Exchange / Outlook emails. Full services were restored by 3:05... MoreWednesday, October 1, 2014October is Cyber Security Awareness MonthOctober is Cyber Security Awareness Month, a time to help Canadians protect themselves and their families against a wide range of online threats. Led by Public Safety Canada, the Get Cyber Safe campaign is designed to help better understand the cyber threats they face online and the simple steps they can take to minimize... MoreFriday, September 26, 2014Emergency Outage Required – Services Now RestoredIn order to ensure the security of the server infrastructure additional patches are required. They will be applied today September 26, 2014 from 12:00 PM to 2:00 PM. Intermittent service disruptions will be experienced during this period to the following services: Main email gateways Web servers Active Collab Graduate Admissions Calendar Server... MoreFriday, September 26, 2014Beware of Phishing Attempt – Subject: Important NoticeBeware of phishing emails circulating on campus with the subject of ‘Important Notice'. Do not reply to the message, do not click on the link within the body of the message and do not provide your email account information. This is a phishing attempt and this email should be deleted immediately. If you have already clicked on the... MoreThursday, September 25, 2014SERVICE ALERT:Emergency Outage Notification – CompletedITS IT Security has determined that a recently announced vulnerability poses a critical threat to CU server infrastructure. As a result, ITS will be patching affected systems this evening. From 8:00 PM to 1:00 AM there may be intermittent disruption to the following services: Main email gateways Web servers Active Collab Graduate Admissions... MoreThursday, September 25, 2014Travel and Expense Approvals – Resolved!Update as of Tues Oct 6: Travel and Expense service has now been restored to normal operating process. A clearing of the browser cache information may be required in order to ensure that the restored process link works properly. ITS Apologizes for any inconvenience due to this incident.... MoreMonday, September 22, 2014cuLearn performance returned to normal 7:00 AM, Sept 23rd, 2014cuLearn performance had been slow from 11:30 AM on Sept 22nd to 7:00 AM Sept 23rd, 2014. ITS support has stabilized the issue and continues to monitor cuLearn... MoreFriday, September 12, 2014SERVICE ALERT: Network Printing for Faculty and StaffFaculty and Staff Network Printing service was off line from 11:30 Am to just after 12 PM Friday Sept 12th. ITS support investigated and... MoreFriday, September 12, 2014Phishing Attempt – Subject of: Verify Your EmailBeware of phishing emails circulating on campus with the subject of ‘Verify Your Email'. Do not reply to the message, do not click on the link within the body of the message and do not provide your email account information. This is a phishing attempt and this email should be deleted immediately. If you have already clicked on... MoreMonday, September 8, 2014Beware of Phishing Email – appears to be from the Canada Revenue Agency (CRA)!Beware of phishing emails circulating on campus that appear to be from the Canada Revenue Agency with the subject of ‘Tax Refund Online Form - N37422993'. Do not reply to the message, do not provide your email account information. This is a phishing attempt and this email should be deleted immediately. If you have already clicked on... MoreMonday, August 25, 2014Beware of Phishing Attempt “Carleton Mailbox Message” – Appears to be from Carleton UniversityBeware of phishing emails circulating on campus with the subject of ‘Carleton Mailbox Message !' and which appears to be from Carleton University. Do not reply to the message, do not provide your email account information. This is a phishing attempt and this email should be deleted immediately. If you have already clicked on the link... MoreThursday, August 14, 2014Phishing Attempt with Subject of “Verify Your E-mail Account”Beware of phishing emails circulating on campus with the subject of ‘Verify Your E-Mail Account'. Do not reply to the message, do not provide your email account information. This is a phishing attempt and this email should be deleted immediately. If you have already clicked on the link or have already responded to this email,... MoreMonday, August 11, 2014Protect Yourself and Your Computer with these Easy TipsHere are some simple and easy steps you can take to enhance IT security and protect yourself and your computer. Never share your passwords. If someone does not have a password to gain access to a resource, they probably were not supposed to have it in the first place. Do not open suspicious email.... More« Previous Page 1 … Page 11 Page 12 Page 13 Page 14 Page 15 … Page 26 Next » Share: Twitter, Facebook Short URL: https://carleton.ca/its/?p=12364