Friday, September 21, 2012

cuLearn Now in Use for Fall Courses

cuLearn, Carleton’s new learning management system, is now available to instructors teaching Fall courses. cuLearn will run alongside  WebCT until May 2013. WebCT will no longer be available after May 2013. Interested instructors can log into the new system from the cuLearn link located at the top and bottom of Carleton.ca websites, at... More

Friday, September 21, 2012

Mobile @ Carleton

Access Carleton Sites from all your Mobile Devices Websites that are on Carleton’s Content Management System (CCMS) are now fully mobile!  Just browse a Carletonwebsite on your smartphone andyou will be automatically redirected to a version that has been optimized for mobile viewing. For more information about CCMS, visit Carleton.ca/ccms.... More

Friday, September 21, 2012

Requests to the ITS Service Desk up Significantly from Last Year

In the month of August the ITS Service Desk opened 4296 tickets compared to 2604 the August before. Although responses to requests may take longer than previously experienced, the service desk team continues to focus on delivering quality customer service.  Clients report a 96% satisfaction rate with the service received, based on a 24%... More

Friday, September 21, 2012

Launch of New Staff/Faculty Website

Carleton University’s Department of University Communications and ITS’s Web Services launched a new web page to meet the specific news and information needs of Carleton’s staff and faculty. The new website features dynamic news and events pertaining to staff and faculty, along with quick access to resources. The Staff/Faculty homepage was... More

Friday, September 21, 2012

New Online Travel and Expense Reimbursement System

ITS worked closely with Financial Services to launch the new online Travel and Expense Reimbursement system. The new system, launched on September 17, will be replacing the paper travel advance and travel expense report forms, and will introduce electronic approvals for supervisors and signing authorities. Training sessions will be offered... More

Friday, September 21, 2012

Web Services Launches New Athletics Website

In September, Web Services launched a new and improved Athletics website. The new site, developed in WordPress, features: A snazzy new design. Content overhaul Mobile version To view the new site, go to... More

Wednesday, September 19, 2012

Power Restored to Campus

Sept. 19, 2012   Electrical service has now been restored to the Carleton campus.    Investigations will continue today to identify the source of the interruption.   The university extends its appreciation to everyone for their patience during these repairs.... More

Wednesday, September 19, 2012

Power Restored to Multiple Buildings – Network Services now back up!

Early this morning, Tuesday September 19th, a power outage was experienced in the MacOdrum Library, Dunton Tower, and the River Building, other buildings may also have experienced this interruption in service. As of 11:30 AM, the power and network services were restored to all of the building which were affected by this... More

Tuesday, September 11, 2012

Simple Security Tips to Protect you and your Computer

What would you do if your computer got infected by a virus and you had to live without it for a week?   Or if your Facebook account got hacked and you spammed all your friends – or worse yet, sent out a virus?  Here are a few simple tips to prevent these things from... More

Thursday, September 6, 2012

New Travel and Expense Reimbursement System

Attention all travelers, supervisors and signing authorities: Financial Services is pleased to announce it will launch the new online Travel and Expense Reimbursement system on September 17. The system will be replacing the paper travel advance and travel expense report forms, and will introduce electronic approvals for supervisors and signing... More

Thursday, August 30, 2012

Campus Network disrupted 11:30 AM-11:40 AM today

From 11:30 AM to approx. 11:40 AM today, Aug 30, we experienced a network issue affecting access to Carleton U. applications, email and VoIP services.  All services have been restored.  ITS Network support is... More

Wednesday, August 22, 2012

cuLearn Access

cuLearn access for Fall 2012 courses is currently limited to Faculty and Instructors. Student access to cuLearn will be activated on Friday August... More

Friday, August 17, 2012

Campus Card Swipe Card issues now resolved!

Problems experienced earlier today with the card swipe on the Campus Card has been resolved. Full service was restored by 9:30... More

Wednesday, August 8, 2012

New Staff and Faculty Homepage

Carleton University’s Department of University Communications and ITS’s Web Services are happy to announce the launch of a new web page dedicated to serving the specific news and information needs of Carleton’s staff and faculty. The new website features dynamic news and events pertaining to staff and faculty, along with quick access to... More

Friday, August 3, 2012

Phishing Attempt – IMPORTANT NOTICE!!! – Appears to be from the ITS Service Desk & Carleton University

If you have received an email with the subject of "IMPORTANT NOTICE!!!", and appears to be from the "ITS Service Desk with the Carleton University logo" please do not click on the link located within the body of the message.  This is a phishing email and should be deleted immediately. The link within this email will ask for your... More

Thursday, August 2, 2012

Sign Up for cuLearn Training

To help instructors transition to cuLearn, the EDC are offering several training sessions throughout the month of August.  Group training is being offered on the following dates: Thursday, August 2nd Tuesday, August 7th Thursday, August 16th Thursday, August 23rd Tuesday, August 28th Thursday, August 30th To sign up, simply click on the preferred... More

Wednesday, August 1, 2012

Scan your USB for Viruses

Computer viruses pose a threat to your computer and the information stored on it. One easy way to help protect yourself from harmful computer viruses is to scan your USB drive each time you connect a USB key to your computer. To scan your USB drive: Double click ‘my computer' located on your desktop.... More

Monday, July 30, 2012

cuLearn now available for all Fall courses

cuLearn, Carleton’s new learning management system, is now available to instructors teaching Fall courses. cuLearn will run in parallel to webCT until May 2013. WebCT will no longer be available after May 2013. To help transition to cuLearn, the Educational Development Centre is offering several types of group training sessions. Sign up for... More

Wednesday, July 18, 2012

Phishing Attempt with Subject of: UPDATE YOUR WEBMAIL

If you have received an email with the subject of "UPDATE YOUR WEBMAIL",  do not click on the link located within the body of the message .  The link within this email will ask for your email account information, please do not provide your Carleton email and account information and do not reply to the sender. This... More

Wednesday, July 18, 2012

Maplesoft & Maple 16 SPAM Attempt

Please be advised that some Maplesoft customers have received a SPAM message claiming to be from Maplesoft. The message says the following: “Please be aware that the security team of MAPLE has recently discovered a potential vulnerability in all major MAPLE products that can lead to personal data loss. We highly advise you to... More

Monday, July 16, 2012

Transition to cuLearn Well Underway

Carleton’s transition to our Learning Management System, cuLearn (powered by Moodle) is well underway! cuLearn launched in May with 66 instructors added in 59 course sections.  Instructors and students have appreciated the modern interface, the flexibility in organizing course content and the overall simplicity of the system. In the fall,... More

Tuesday, July 10, 2012

Phishing email – Technical web notice(your e-mail account)

If you have received an email with the subject of "Technical web notice(your e-mail account)",  do not click on the link located within the body of the message .  The link within this email will ask for your email account information, please do not provide your Carleton email and account information and do not reply to the... More

Monday, July 9, 2012

Phishing Attempt – Subject of: ADP Generated Message: First Notice – Digital Certificate Expiration

If you have received an email with the subject of "ADP Generated Message:  First Notice - Digital Certificate Expiration", please do not click on the links located within the body of the message .  Do not provide your Carleton email and account information and do not reply to the sender. This is a phishing email and should... More

Monday, July 9, 2012

Upcoming CCMS Upgrade

Over the next two weeks, Web Services will be upgrading all Carleton Content Management Service (CCMS) websites to the latest version of WordPress and to a new theme. Many features in this upgrade were based on community feedback, such as the implementation of a ‘print friendly’ button, events archiving and additional social media sharing... More

Monday, June 25, 2012

Carleton Central issues Resolved

Access to Carleton Central has been restored.  Thank you for your patience. If any further issues are experienced, please contact the ITS Service... More

Monday, June 25, 2012

Carleton Central Issues being Experienced

We are currently experiencing some technical difficulties with Carleton Central due to high registration volumes. We are working to resolve this issue, and will advise you when this has been completed. In the interim, we regret this inconvenience this may... More

Tuesday, June 19, 2012

External Email Issues Now Resolved

Problems were experienced with the DNS Server  starting Sunday evening, June 17th.   Some clients were unable to receive external email messages to their Exchange / Outlook email.  While other clients are unable to send email messages from external email accounts such as Hotmail, Gmail or Outlook Web Access.    Full service was... More

Wednesday, May 30, 2012

Beware of Phishing

If you receive an email message asking you to provide your user ID and password, do not respond to it. This is a phishing email and should be deleted immediately. Phishing is the criminal process of attempting to gather personal information such as user IDs, passwords and credit or banking details. If you have... More

Tuesday, May 15, 2012

Change to the Exchange Global Address List

In preparation for the transition to a more recognized email address style, changes have been made to the Exchange Global Address List (GAL). Exchange users will see that contacts in the GAL appear with a space rather than the underscore. This is a visual change only and has no impact on email... More

Tuesday, May 8, 2012

Transitioning from the Underscore to the Dot

In 2013 a new feature is coming to Carleton.ca email addresses: a dot. At the moment, official email addresses use an underscore (_) to separate first and last names.  In the new year, the dot (.) will replace the underscore as a separator. Both firstname_lastname@carleton.ca and firstname.lastname@carleton.ca will be accepted as incoming mail. ... More

Monday, May 7, 2012

cuLearn now available for a select number of Spring courses

The EDC and ITS are happy to announce that cuLearn, Carleton’s new Learning Management System (LMS), is now available for a select number of Spring courses. Visit the new cuLearn support website for a list of all courses on cuLearn. The transition to cuLearn began in Fall 2010 when potential systems were piloted.  After... More

Wednesday, May 2, 2012

May Safety Tip from University Safety

University Safety speaks about protecting yourself against online fraud, in particular, phishing.... More

Wednesday, May 2, 2012

Important Change to Voice Services Support

Beginning May 7, all phone and voice service issues must be reported directly to the ITS Service Desk via phone (ext. 3700) or email (its.service.desk@carleton.ca). The current Voice Services extension (8888) will be forwarded to ext. 3700 and emails sent to ITS_telcom@carleton.ca will be forwarded to the ITS Service Desk.  Service requests and... More

Tuesday, May 1, 2012

High Volume on Carleton Central Subsided

(9:20 am) Traffic to Carleton Central has now subsided.  If you experience any further issues, please contact us at 520-3700. Due to high volumes, Carleton Central is experiencing intermittent access issues. If you receive a ‘page cannot be displayed’ message please refresh your... More

Monday, April 16, 2012

cuLearn coming to select courses this Spring

cuLearn (powered by Moodle), Carleton’s new Learning Management System, will be available for a select number of courses this spring term. cuLearn offers many ways for instructors to manage, organize and communicate course information. One of improvements of cuLearn over WebCT is the ability to drag and drop documents into cuLearn from your... More

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