Tuesday, January 11, 2011FAST Portal UpgradeClients will experience disruptions to the FAST Portal as ITS performs software upgrades. Upgrades will begin Friday, January 21 at 4:30. Full service will resume by 5:00 PM on Saturday, January 22,... MoreTuesday, January 11, 2011January 15, 2011. carleton.ca, Rideau Home Directories, Rideau Accounts, Rideau Personal Web Pages, @ITS Radius Authentication, and Degraded Radius ServicesStarting at 7:00 AM, clients will experience disruptions to carleton.ca, Rideau Home Directories, Rideau Accounts, Rideau Personal Web Pages, @ITS Radius Authentication and Degraded Radius Services as ITS performs software upgrades. Full service will be restored by 9:00... MoreWednesday, January 5, 2011January 5-17. Slow loading times on carleton.ca (CCMS) websitesDue to high volume on the server, clients may experience slow loading times on both the front end and back end of CCMS (carleton.ca) websites. ITS is currently working to resolve these issue. We apologize for any inconvenience and ask you to please be... MoreTuesday, January 4, 2011WebCT – Now AvailableUpdate: A restart of services was performed on WebCT during the lunch hour. Full services were restored at 1:15... MoreTuesday, January 4, 2011WebCT Services UnavailableWebCT is currently unavailable. This is being... MoreWednesday, December 22, 2010December 31. Rideau Email Service to be RetiredThe Rideau Email system (username@ccs.carleton.ca) will be retired and shutdown at the end of December 2010. After this date, clients will no longer be able to access this service. For more information about the retirement of the Rideau email service please visit ... MoreTuesday, December 21, 2010December 21. Network and Related Services – CTTCNetwork problems were experienced in the Carleton Technology & Training Centre (CTTC) Building. This has now been resolved. Service was unavailable from 8:45 AM - 9:15... MoreMonday, December 20, 2010Phishing Attempt – ATTENTION!If you receive an email message “From: System Administrator [mailto:info@administrator.com]” and with the Subject of ATTENTION. DO NOT click on the “ mailto: “ email address link or any links within the body of the message. This is a phishing email and should be deleted immediately. If you have already responded to this email,... MoreMonday, December 20, 2010January 7. ORION Research Network – No ImpactORION Networks will be migrating the ORION IP network. This work is external to Carleton University and no impact is expected. Full service will be restored on Saturday, January 8, 2010 at 6:00... MoreThursday, December 16, 2010December 16. Exchange / Outlook – No ImpactBeginning at 10:00 PM, December 16, 2010, ITS will be performing software upgrades to Exchange server. No impact is expected. Full services will resume by 11:00... MoreTuesday, December 14, 2010January 16. WebCT ServicesStarting at 6:00 AM, ITS will be performing software upgrades. WebCT will be unavailable. Full service will resume by 8:00... MoreTuesday, December 14, 2010December 22. Phone Services. Frontenac Residence.ITS will be migrating the telephone system in the Frontenac residence. Telephone and voice mail services will be unavailable. Full service will resume at 7:15... MoreTuesday, December 14, 2010Exchange / Outlook – No ImpactITS will be performing software upgrades to Exchange / Outlook. No impact is expected to clients. Full services will resume at 11:00... MoreFriday, December 10, 2010Banner reporting services are currently experiencing difficultiesBanner reporting services are currently experiencing difficulties. The system administrators are aware of the problem and are... MoreFriday, December 10, 2010Exchange Server Maintenance, Thursday @ 6:45PMWe will be performing routine maintenance on the Exchange servers beginning at 3:00PM on Friday, December 10th. The work should be completed by 11:00PM. Between 3:00PM and 5:00PM we will be patching the inactive (passive) nodes of the Exchange clusters. At 5:00PM we will move the servers to their alternate nodes in order to... MoreThursday, December 9, 2010November Initiatives at ITSNovember is known for the month of giving back – from men growing mustaches for Movember to the successful United Way campaign here on campus. At Carleton there are many initiatives that work to give back to students, staff and alumni. The newly launched Community Engagement website highlights some of these efforts that Carleton... MoreWednesday, December 8, 2010WebCTProblems were experienced yesterday evening on WebCT. The Service Desk reported the problem to on-call staff. WebCT was back up and running by 6:30 PM. The root cause of this problem is under... MoreTuesday, December 7, 2010WebCT – Slow & Degraded ServicesUpdate: This issue has been resolved. Full services resumed by 2:10 PM. ============================================= Slow and degraded services are currently being experienced with WebCT. Some clients are getting a maintenance page with the wrong date, while others are experiencing very slow and time out responses. This is being... MoreTuesday, December 7, 2010Network Connectivity – Tory Rooms TB501 & TB561ITS will be performing hardware upgrades to allow for additional VoIP connections. Network and related services will be unavailable. Full services will resume by 11:00... MoreTuesday, December 7, 2010Network Connectivity – Azrieli Room AP261ITS will be performing hardware upgrades to allow for expension. Network and related services will b e unavailable. Full services will resume by 11:30... MoreMonday, December 6, 2010Banner ReportsSome clients are experiencing issues when trying to generate reports in Banner. This is being investigated. Update: This issues has been resolved. Full service restored at 9:30... MoreThursday, December 2, 2010Network and Related ServicesA partial outage was experienced on the Network which affected various network services. This problem was due to a faulty network device. Full service was restored by 1:00... MoreWednesday, December 1, 2010ITS Opens DoorsBeginning in 2008, ITS, in collaboration with Facilities Management and Planning, Department of University Safety, and University Services, made electronic door access possible.... MoreWednesday, December 1, 2010Online Alumni Magazine LaunchedThis month, Web Services and Alumni Services joined forces to launch the new online edition of CU Magazine.... MoreWednesday, December 1, 2010Second ‘Coffee Break with Web Services’ a successOn November 16, Web Services held their second ‘Coffee Break with Web Services’... MoreWednesday, December 1, 2010ITS Participating in Student Customer Satisfaction SurveyTo establish a service baseline and opportunities for improvement, ITS is once again participating in the annual Student Customer Satisfaction... MoreWednesday, December 1, 2010Oracle 11g upgrade Complete!November saw the completion of the Oracle 11g upgrade to the Banner and FAST... MoreWednesday, December 1, 2010First phase of MyCarletonOne Rollout a successMyCarletonOne has now been rolled out to all full time (continuing) staff... MoreMonday, November 29, 2010VoIP Telephone Service Migration – University Centre, MacOdrum Library, Paterson HallITS will be migrating the VoIP telephone service over to a new and larger PBX server. Clients will be unable to access VoIP telephone services during this time. Full services will be restored by 7:30... MoreTuesday, November 23, 2010VoIP Telephone Services Migration – Dunton TowerITS will be migrating the VoIP telephone service over to a new and larger PBX server. Clients will be unable to access VoIP telephone services during this time. Full services will be restored by 8:30... MoreTuesday, November 23, 2010VoIP Telephone Services Migration – Mackenzie, Architecture, Tory and St. Patrick’sITS will be migrating the VoIP telephone service over to a new and larger PBX server. Clients will be unable to access VoIP telephone services during this time. Full services will be restored by 7:30... MoreTuesday, November 23, 2010VoIP Telephone Services – Robertson HallITS will be migrating the VoIP telephone service over to a new and larger PBX server. Clients will be unable to access VoIP telephone services during this time. Full services will be restored by 8:30... MoreTuesday, November 23, 2010VoIP Telephone Services Migration – Herzberg Laboratories, Steacie, Azrieli PavillionITS will be migrating the VoIP telephone service over to a new and larger PBX server. Clients will be unable to access VoIP telephone services during this time. Full services will be restored by 7:30... MoreTuesday, November 23, 2010VoIP Telephone Services Migration – Human Computer Interaction (HCI), Visualization % Simulation (VSIM)ITS will be migrating the VoIP telephone service over to a new and larger PBX server. Clients will be unable to access VoIP telephone services during this time. Full services will be restored by 7:30... MoreTuesday, November 23, 2010VoIP Telephone Services Migration – Maintenance BuildingITS will be migrating the VoIP telephone service over to a new and larger PBX server. Clients will be unable to access VoIP telephone services during this time. Full services will be restored by 7:30... 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