Phase I: Plan the Benchmarking Process

  • Identify what to benchmark
  • Introduce the benchmarking process
  • Develop the measurement plan
  • Develop the data collection and analysis plan

Phase II: Implement the Internal Data Collection and Analysis Plan

  • Collect and analyze internal published information
  • Collect and analyze internal original research data

Phase III: Implement the External Data Collection and Analysis Plan

  • Collect and analyze external published information
  • Collect and analyze external original research data

Phase IV: Identify Recommendations for Change

Phase V: Improve the Performance of the Process

  • Develop implementation plan
  • Implement the changes
  • Measure the impact and report the results

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