Get Zoom Support
Need help using Zoom? Help is available through Teaching and Learning Services at Carleton, as well as Zoom’s official support channels.
Visit the Zoom Status page to find out if there are any known technical issues or outages with Zoom services.
Zoom at Carleton
If you are having difficulties using Zoom or it’s features, reach out to TLS via the TLS Support Portal.
Zoom Vendor Support
Support using Zoom and it’s features is available at Zoom’s Help Centre site.
Zoom Video Resources
Zoom Support
Zoom Support at Carleton
Visit theTLS Support Portal
Hours of Operation: 8:30 am – 4:30 pm, Monday-Friday (excluding university holidays).
Zoom Support for Students
Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.
Zoom’s Official Support
Visit support.zoom.com for instructions, video tutorials, FAQs, and more. For quick support from Zoom’s technical experts, submit a support request.
Phone: +1.888.799.9666 ext. 2.
Chat: Go to zoom.com and click the Chat icon 
in the lower-right corner to chat with Zoom’s virtual assistant.