Cutting e-returns with digital solutions
Shopify post-fulfillment workflows

The rise of online shopping has led to a surge in the number of items being returned to stores or warehouses. While online shopping has made it more convenient for customers to browse and purchase items, the lack of physical interaction makes it difficult for them to accurately assess the appearance, texture, size, sound, or other features of the products. Consequently, these projects have investigated how technology can enhance the overall shopping experience for both merchants and customers, ultimately resulting in a decrease in online returns.