Our team of licensed immigration advisors is here to support you with your immigration-related needs. Our website has general information and answers some common questions. However, the best advice for you will depend on your individual situation.
Our immigration advising team members are Regulated Canadian Immigration Consultants (RCICs). RCICs are licensed by The College of Immigration and Citizenship Consultants (CICC).
When to Contact Us
We hope you will contact the ISSO if you need help making an application to Immigration, Refugees and Citizenship Canada (IRCC) or for questions about your immigration status in Canada. You should definitely contact us in the following situations:
- IRCC has requested additional documents for your application
- Your study permit has expired
- You want to take a break from studying (not enrol for one or more terms)
- You are thinking of changing from full-time to part-time student status
- You want to withdraw from all or most of your courses for academic reasons
- You are not sure if you can work or how much you can work
- You need a study permit extension and you won’t finish your program by the completion date on your original admissions letter
Prepare to Meet an Advisor
Get the most out of your consultation with an ISSO immigration advisor by being prepared to provide information about yourself. The advisor may need to see the following documents. We recommend that you show digital versions, even if you are visiting the ISSO in-person.
- Study permit – current and any that have expired
- Work permit – current and any that have expired
- Temporary resident visa
The advisor may also need to see your immigration application materials, screen shots of your application portal, and any communications you have received from Immigration, Refugees, and Citizenship Canada. They may ask about your Canadian immigration history, accompanying family members, and your short- and long-term goals related to remaining in Canada.
Your documents will not be shared beyond the ISSO immigration advising team.
You can connect with us in various ways
When you request assistance from an immigration advisor, be prepared to show your immigration documents, and if relevant, your application materials and letters from IRCC.
Email the advising team: firstname.lastname@example.org. You will receive a response from the next available advisor.
Book an Appointment
Students are able to book a one-on-one consultation with our licensed immigration advisors. These 30-minute sessions are available on regular weekday mornings between 8:30 a.m. and noon.
Drop in to the ISSO
Our International Student Services Office is located at 128 Nideyinàn and is open Monday – Friday, 8:30 a.m. – 4:30 p.m. throughout the year. Students are always welcome to visit us in person. Please note, we are unable to guarantee immediate availability upon arrival as we can if you book an appointment, but students may drop-in to see the next available advisor.
Online Learning Resources
Students may access our online resources at any time. These include detailed application guides and videos. All international students are strongly encouraged to complete the Study Permit Secrets Brightspace course shortly after their arrival at Carleton.
Virtual Information Sessions
Our team hosts various information sessions on immigration issues. On a regular basis we offer drop-in Immigration Q&As, presentations on Post-Graduation Work Permits, and an overview of Permanent Resident Pathways for international students.
Please note, while we endeavour to assist with all questions where possible, please see below for a list of items we generally assist with and a list of items that we are not able to provide guidance on.
Should you have any questions or concerns, please contact our ISSO immigration advisors at email@example.com.
Please note that any immigration information and support provided by Carleton’s licenced Immigration Advisors is for information purposes only, and does not establish a client-representative relationship.